Incidents reported on status page for Ebbot https://status.ebbot.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/227f0cec939b92a5b536eb276764e3f6.png https://status.ebbot.ai/ en https://status.ebbot.ai/incident/778309 Tue, 02 Dec 2025 14:07:00 -0000 https://status.ebbot.ai/incident/778309#1ac92ee0f4056943a9525daf8539bce2c9de731606997a9d5cf25585d2e971ee The issue has been resolved. https://status.ebbot.ai/incident/778309 Tue, 02 Dec 2025 13:48:00 -0000 https://status.ebbot.ai/incident/778309#146fd9cb8a00405d1047db9b0d58925fa54583e1225040a69c56593e4de75602 We're investigating the issue. https://status.ebbot.ai/incident/777469 Tue, 02 Dec 2025 11:53:00 -0000 https://status.ebbot.ai/incident/777469#96803410cbf15fd68a97c0b1e2a731c3cff4c0a4df7ba5090cf4f6a67a76c97b Backlog has been cleared and AI insights is working as intended. https://status.ebbot.ai/incident/777469 Tue, 02 Dec 2025 11:53:00 -0000 https://status.ebbot.ai/incident/777469#96803410cbf15fd68a97c0b1e2a731c3cff4c0a4df7ba5090cf4f6a67a76c97b Backlog has been cleared and AI insights is working as intended. https://status.ebbot.ai/incident/777469 Tue, 02 Dec 2025 11:53:00 -0000 https://status.ebbot.ai/incident/777469#96803410cbf15fd68a97c0b1e2a731c3cff4c0a4df7ba5090cf4f6a67a76c97b Backlog has been cleared and AI insights is working as intended. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:26:00 -0000 https://status.ebbot.ai/incident/777469#86f20f5eb2ccb9b16ea83acf3b864557c54d5f75c8b6cbaa611223cb5b84df12 AI Insights analysis is operational. It is currently working through a queue of previously unanalyzed chats. Latest chats will be analyzed once this backlog is cleared. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:26:00 -0000 https://status.ebbot.ai/incident/777469#86f20f5eb2ccb9b16ea83acf3b864557c54d5f75c8b6cbaa611223cb5b84df12 AI Insights analysis is operational. It is currently working through a queue of previously unanalyzed chats. Latest chats will be analyzed once this backlog is cleared. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:26:00 -0000 https://status.ebbot.ai/incident/777469#86f20f5eb2ccb9b16ea83acf3b864557c54d5f75c8b6cbaa611223cb5b84df12 AI Insights analysis is operational. It is currently working through a queue of previously unanalyzed chats. Latest chats will be analyzed once this backlog is cleared. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:05:00 -0000 https://status.ebbot.ai/incident/777469#42a5321247600ea77c06ea64b4fced59bc03f4728f76e1b59d48459d2614f0b1 An issue preventing analysis of new chats in AI insights has been reported. Investigation into the root cause is underway. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:05:00 -0000 https://status.ebbot.ai/incident/777469#42a5321247600ea77c06ea64b4fced59bc03f4728f76e1b59d48459d2614f0b1 An issue preventing analysis of new chats in AI insights has been reported. Investigation into the root cause is underway. https://status.ebbot.ai/incident/777469 Mon, 01 Dec 2025 14:05:00 -0000 https://status.ebbot.ai/incident/777469#42a5321247600ea77c06ea64b4fced59bc03f4728f76e1b59d48459d2614f0b1 An issue preventing analysis of new chats in AI insights has been reported. Investigation into the root cause is underway. https://status.ebbot.ai/incident/776047 Fri, 28 Nov 2025 19:42:17 -0000 https://status.ebbot.ai/incident/776047#447c863cf2e0311d391ba047cbbe4bd64788aaf557c3b12b871ba9ccbb56f0f8 ebbot.eu recovered. https://status.ebbot.ai/incident/776047 Fri, 28 Nov 2025 19:38:48 -0000 https://status.ebbot.ai/incident/776047#cd01c58644414a288fa400c7440758f91716e9ab020714cbbe757f4e03888882 ebbot.eu went down. https://status.ebbot.ai/incident/775921 Fri, 28 Nov 2025 14:02:00 -0000 https://status.ebbot.ai/incident/775921#586e0fba4909ea25d9cf912e6dba07dadbe229e99ac727205bd04d8909fedb78 We have identified and resolved the issue. The root cause was a faulty configuration which is now fixed and deployed. https://status.ebbot.ai/incident/775921 Fri, 28 Nov 2025 13:35:00 -0000 https://status.ebbot.ai/incident/775921#cccb0f4b21c6449e429674e84326410cf5059be20fbe82c7f00168b1909157b6 We are currently investigating an issue causing Prompt Guard to incorrectly trigger on inputs. The effect is repeated responses from the model. This affects users with Prompt Guard enabled in their EbbotGPT config. https://status.ebbot.ai/incident/775164 Thu, 27 Nov 2025 09:53:00 -0000 https://status.ebbot.ai/incident/775164#2370d61faf100de43b5dc6675cd281bdd42c0b1705c35c1858647a8cdac11b78 Our investigation concluded that this is not a general issue, please reach out to support if the issue persists for your specific solution. https://status.ebbot.ai/incident/775164 Thu, 27 Nov 2025 09:29:00 -0000 https://status.ebbot.ai/incident/775164#47834deca2b416062f275e11ef5121941c0f44fb981dcfbec4e8e1a74b091f0f We are currently investigating an issue with content-guard and prompt-guard, resulting in them blocking some messages inaccurately. https://status.ebbot.ai/incident/773990 Tue, 25 Nov 2025 14:18:00 -0000 https://status.ebbot.ai/incident/773990#84c485c5949798a560a502c63c22c74d51e5074a28f9a4521ca985b2a4e2bb94 We have identified and resolved the issue. https://status.ebbot.ai/incident/773990 Tue, 25 Nov 2025 14:14:00 -0000 https://status.ebbot.ai/incident/773990#ce09040b476436252a4a1719fce74e8b61dcd7ac196363b8f76bdbb34a44bc98 We are currently investigating an issue with the EGPT2 model giving unexpected output. https://status.ebbot.ai/incident/762281 Tue, 11 Nov 2025 15:02:54 -0000 https://status.ebbot.ai/incident/762281#1bb25658ea744f4e8e71b2d3dd8215c63e2d9f0b7046d2235fdbdb47d576be01 v2.ebbot.app recovered. https://status.ebbot.ai/incident/762281 Tue, 11 Nov 2025 14:55:52 -0000 https://status.ebbot.ai/incident/762281#48b4b61061aa64eea1f6fe40fb1c3973a4d09d80c707a3e65309e46e2cecc6e5 v2.ebbot.app went down. https://status.ebbot.ai/incident/752193 Fri, 07 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#47636788b6600ca9d2ce6864c85a892db4d6f5361347fa9dbaa5e88d6c6f8e71 Maintenance completed https://status.ebbot.ai/incident/752193 Fri, 07 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#47636788b6600ca9d2ce6864c85a892db4d6f5361347fa9dbaa5e88d6c6f8e71 Maintenance completed https://status.ebbot.ai/incident/752193 Fri, 07 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#47636788b6600ca9d2ce6864c85a892db4d6f5361347fa9dbaa5e88d6c6f8e71 Maintenance completed https://status.ebbot.ai/incident/759086 Thu, 06 Nov 2025 09:58:00 -0000 https://status.ebbot.ai/incident/759086#75001504f2f4c1a47cef1be40af37cf83c9a569326c55c9ea7165db02c2334bc We have restored service and are up and running again. https://status.ebbot.ai/incident/759086 Thu, 06 Nov 2025 08:51:00 -0000 https://status.ebbot.ai/incident/759086#4cc1f613b967005c4a81f08f9f9892f075703e93c2cc79d3fcdd615380ea8348 We are currently experiencing issues with reaching AI Insights on the ebbot.eu platform. Investigation is underway. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:59:00 -0000 https://status.ebbot.ai/incident/758281#3478a9bfd5c46e5f9621deffe904a857c37e1ad3edb4576ed0950eb66dddd029 Our cloud provider has confirmed that the issue has been resolved, and all our services are now operating normally. Resolving the incident. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:59:00 -0000 https://status.ebbot.ai/incident/758281#3478a9bfd5c46e5f9621deffe904a857c37e1ad3edb4576ed0950eb66dddd029 Our cloud provider has confirmed that the issue has been resolved, and all our services are now operating normally. Resolving the incident. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:52:00 -0000 https://status.ebbot.ai/incident/758281#1e487c9e7410c4b8965d332f83a5399aaff6fc9be4b310a3831338d1e30bac9a The services are being restored. This means that they will start working again shortly. We will monitor this before resolving the incident. More information will be provided later on. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:52:00 -0000 https://status.ebbot.ai/incident/758281#1e487c9e7410c4b8965d332f83a5399aaff6fc9be4b310a3831338d1e30bac9a The services are being restored. This means that they will start working again shortly. We will monitor this before resolving the incident. More information will be provided later on. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:08:00 -0000 https://status.ebbot.ai/incident/758281#7fa483d884c3d679c574ff06ae6dd623fb0a1fdb0659b0499c446907aec1da9f Our cloud provider has confirmed that they are experiencing an issue affecting database access. We are working together with them to resolve it as soon as possible. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 07:08:00 -0000 https://status.ebbot.ai/incident/758281#7fa483d884c3d679c574ff06ae6dd623fb0a1fdb0659b0499c446907aec1da9f Our cloud provider has confirmed that they are experiencing an issue affecting database access. We are working together with them to resolve it as soon as possible. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 06:43:00 -0000 https://status.ebbot.ai/incident/758281#2aa26a25a37b2002143be4fced444e15cf6eb30a351b023537bfb83920aa5f7f This also affects access to ebbot.eu. We are working together with our cloud provider to resolve the issue. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 06:43:00 -0000 https://status.ebbot.ai/incident/758281#2aa26a25a37b2002143be4fced444e15cf6eb30a351b023537bfb83920aa5f7f This also affects access to ebbot.eu. We are working together with our cloud provider to resolve the issue. https://status.ebbot.ai/incident/758281 Wed, 05 Nov 2025 06:10:00 -0000 https://status.ebbot.ai/incident/758281#aab08c4326e5b04bd84a8ac133cd2df73bab97a36ab3ba4c71489f0a83ea76d4 We are currently experiencing issues with EGPT, which may cause responses to be delayed or not delivered. Troubleshooting is in progress. https://status.ebbot.ai/incident/752185 Tue, 04 Nov 2025 23:30:00 -0000 https://status.ebbot.ai/incident/752185#9da980d4545a728516f84ad6578dca241e79c7f170d5787af3596dd5e42a65e5 Maintenance completed https://status.ebbot.ai/incident/752185 Tue, 04 Nov 2025 23:30:00 -0000 https://status.ebbot.ai/incident/752185#9da980d4545a728516f84ad6578dca241e79c7f170d5787af3596dd5e42a65e5 Maintenance completed https://status.ebbot.ai/incident/752193 Tue, 04 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#50450dad5da0e16002babab69f8016dea8842e6fae223777a534701b5b2fd857 As part of our ongoing commitment to service reliability, we will be implementing several infrastructure improvements with the upcoming platform update. These changes are designed to strengthen our platform and are not expected to cause any service disruptions. Please let us know if anything doesn't seem to be working as intended. If you experience any issues or access problems, please contact support at helpme@ebbot.ai right away so we can investigate. https://status.ebbot.ai/incident/752193 Tue, 04 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#50450dad5da0e16002babab69f8016dea8842e6fae223777a534701b5b2fd857 As part of our ongoing commitment to service reliability, we will be implementing several infrastructure improvements with the upcoming platform update. These changes are designed to strengthen our platform and are not expected to cause any service disruptions. Please let us know if anything doesn't seem to be working as intended. If you experience any issues or access problems, please contact support at helpme@ebbot.ai right away so we can investigate. https://status.ebbot.ai/incident/752193 Tue, 04 Nov 2025 22:00:00 -0000 https://status.ebbot.ai/incident/752193#50450dad5da0e16002babab69f8016dea8842e6fae223777a534701b5b2fd857 As part of our ongoing commitment to service reliability, we will be implementing several infrastructure improvements with the upcoming platform update. These changes are designed to strengthen our platform and are not expected to cause any service disruptions. Please let us know if anything doesn't seem to be working as intended. If you experience any issues or access problems, please contact support at helpme@ebbot.ai right away so we can investigate. https://status.ebbot.ai/incident/752185 Tue, 04 Nov 2025 21:30:00 -0000 https://status.ebbot.ai/incident/752185#62f9ac4bbab22bf24df67a9f3c3fee6a416236d29f6c66c8c6068a192a211a33 We will perform a platform update to the latest version, downtime during the update is expected. https://status.ebbot.ai/incident/752185 Tue, 04 Nov 2025 21:30:00 -0000 https://status.ebbot.ai/incident/752185#62f9ac4bbab22bf24df67a9f3c3fee6a416236d29f6c66c8c6068a192a211a33 We will perform a platform update to the latest version, downtime during the update is expected. https://status.ebbot.ai/incident/752189 Tue, 04 Nov 2025 10:00:00 -0000 https://status.ebbot.ai/incident/752189#c444753d8c1ec4b14b88b71290d78fa9158afcb3823de188615ff89834594b89 Maintenance completed https://status.ebbot.ai/incident/752189 Tue, 04 Nov 2025 08:00:00 -0000 https://status.ebbot.ai/incident/752189#b5114d3a640e3048277a608a4dfcdd33c6963bf60467bf72f6cb7a4e6fc058d1 We will perform a platform update to the latest version. Downtime is expected during the maintenance. https://status.ebbot.ai/incident/754820 Thu, 30 Oct 2025 21:22:08 -0000 https://status.ebbot.ai/incident/754820#ced180e2d3c20a56fafc5da4a3e4fc1a32ea4dc2ddf83093eaf74bdc6f2077d5 Product Guides recovered. https://status.ebbot.ai/incident/754820 Thu, 30 Oct 2025 21:17:17 -0000 https://status.ebbot.ai/incident/754820#2a8b99b5c69ee6b3169c42c102d3eff01e3ae25ef602db75db4c69924374e99b Product Guides went down. https://status.ebbot.ai/incident/751006 Sat, 25 Oct 2025 05:54:05 -0000 https://status.ebbot.ai/incident/751006#df7446b3637c97e22a6ebdbac024dae1de862cad364560336c8a38b63c70990a Ebbot GPT recovered. https://status.ebbot.ai/incident/751006 Sat, 25 Oct 2025 05:40:49 -0000 https://status.ebbot.ai/incident/751006#a225c193364a6b8b9048f13cbaa0c7cfa186cd9e758cdd8454009092b21c22c9 Ebbot GPT went down. https://status.ebbot.ai/incident/749856 Thu, 23 Oct 2025 10:45:00 -0000 https://status.ebbot.ai/incident/749856#3fb0a544c7092e1d9adf069909481d9629acaaf8d369834de455c9b3c0992534 Resolving the incident. Incident summary will follow as an update on this incident later on. https://status.ebbot.ai/incident/749856 Thu, 23 Oct 2025 10:42:00 -0000 https://status.ebbot.ai/incident/749856#9b65fb03895fc4c34bb8a955f9b161db3f54ecb251b05279496cdff129a0c924 We are returning back to normal. Should be stable within the next minutes. https://status.ebbot.ai/incident/749856 Thu, 23 Oct 2025 10:25:00 -0000 https://status.ebbot.ai/incident/749856#aa3c9d00b34ffefd99d0afab9c39edbb8e71a4b647d322d09ea85494a08f2716 We are currently experiencing a disruption affecting ebbot.eu and the associated AI agents. Troubleshooting is in progress. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 05:19:00 -0000 https://status.ebbot.ai/incident/748980#83f14e52d6966a9da4c0d6a8258e5131c1686499fecdd11adffd57dc40e97a5a We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 05:19:00 -0000 https://status.ebbot.ai/incident/748980#83f14e52d6966a9da4c0d6a8258e5131c1686499fecdd11adffd57dc40e97a5a We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 05:19:00 -0000 https://status.ebbot.ai/incident/748980#83f14e52d6966a9da4c0d6a8258e5131c1686499fecdd11adffd57dc40e97a5a We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 04:43:00 -0000 https://status.ebbot.ai/incident/748980#29386eeaab840151cebdd878166d1b8a63c9afbdbb4b518daf8e5ea6f557d035 We are currently experiencing an issue affecting the creation of new Teams channels. Troubleshooting is in progress. Existing integrations should continue to function as before. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 04:43:00 -0000 https://status.ebbot.ai/incident/748980#29386eeaab840151cebdd878166d1b8a63c9afbdbb4b518daf8e5ea6f557d035 We are currently experiencing an issue affecting the creation of new Teams channels. Troubleshooting is in progress. Existing integrations should continue to function as before. https://status.ebbot.ai/incident/748980 Wed, 22 Oct 2025 04:43:00 -0000 https://status.ebbot.ai/incident/748980#29386eeaab840151cebdd878166d1b8a63c9afbdbb4b518daf8e5ea6f557d035 We are currently experiencing an issue affecting the creation of new Teams channels. Troubleshooting is in progress. Existing integrations should continue to function as before. https://status.ebbot.ai/incident/745301 Fri, 17 Oct 2025 09:00:20 -0000 https://status.ebbot.ai/incident/745301#525008a7378b65fa6f9204e239ce0b79d899a77d57937e5c3656327af50c632c Ebbot GPT recovered. https://status.ebbot.ai/incident/745301 Fri, 17 Oct 2025 08:56:33 -0000 https://status.ebbot.ai/incident/745301#5a4b768afcea5591327f216d67f52a67ac5e32dd4c5e171b96da392dc3b0d3da Ebbot GPT went down. https://status.ebbot.ai/incident/744945 Thu, 16 Oct 2025 18:43:12 -0000 https://status.ebbot.ai/incident/744945#37845b0fba02193afa0917806d4c0fa35e08a96518bc208236f4f42e3b9a5876 Product Guides recovered. https://status.ebbot.ai/incident/744945 Thu, 16 Oct 2025 18:39:34 -0000 https://status.ebbot.ai/incident/744945#d17a5fbda7190ce608b34cb53619271114ebcd1e8c8f4a0b739a20387e3f62a7 Product Guides went down. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 12:06:00 -0000 https://status.ebbot.ai/incident/743933#4d23601a779d8402864df9a773895557bace627b4e0ec2b0c624693921a76c82 We are back to normal. More information around the issue and resolution will be added eventually. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 12:06:00 -0000 https://status.ebbot.ai/incident/743933#4d23601a779d8402864df9a773895557bace627b4e0ec2b0c624693921a76c82 We are back to normal. More information around the issue and resolution will be added eventually. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 12:06:00 -0000 https://status.ebbot.ai/incident/743933#4d23601a779d8402864df9a773895557bace627b4e0ec2b0c624693921a76c82 We are back to normal. More information around the issue and resolution will be added eventually. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 11:40:00 -0000 https://status.ebbot.ai/incident/743933#ccaedc7b6305d6f00a049489903a9a67af4917630f9c1e6c6bf2c6b3bffb19b0 We have identified the root cause. It will be resolved within around 30-60 minutes. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 11:40:00 -0000 https://status.ebbot.ai/incident/743933#ccaedc7b6305d6f00a049489903a9a67af4917630f9c1e6c6bf2c6b3bffb19b0 We have identified the root cause. It will be resolved within around 30-60 minutes. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 11:40:00 -0000 https://status.ebbot.ai/incident/743933#ccaedc7b6305d6f00a049489903a9a67af4917630f9c1e6c6bf2c6b3bffb19b0 We have identified the root cause. It will be resolved within around 30-60 minutes. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 09:02:00 -0000 https://status.ebbot.ai/incident/743933#9df04013434320c5c79a60fffedb6f256509a03ca2cd6eb2718dddff8f6b38fa We are currently experiencing an issue affecting components responsible for sending emails. This also impacts the ability to perform password resets. We are in contact with our provider to investigate and resolve the issue. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 09:02:00 -0000 https://status.ebbot.ai/incident/743933#9df04013434320c5c79a60fffedb6f256509a03ca2cd6eb2718dddff8f6b38fa We are currently experiencing an issue affecting components responsible for sending emails. This also impacts the ability to perform password resets. We are in contact with our provider to investigate and resolve the issue. https://status.ebbot.ai/incident/743933 Wed, 15 Oct 2025 09:02:00 -0000 https://status.ebbot.ai/incident/743933#9df04013434320c5c79a60fffedb6f256509a03ca2cd6eb2718dddff8f6b38fa We are currently experiencing an issue affecting components responsible for sending emails. This also impacts the ability to perform password resets. We are in contact with our provider to investigate and resolve the issue. https://status.ebbot.ai/incident/742571 Mon, 13 Oct 2025 09:00:00 -0000 https://status.ebbot.ai/incident/742571#cbef2fb6b5985c6ed6d9c9b0b100b9448dc319cabb2c9d4b6c8715e28f93ca38 The issue has been solved. More information will follow. https://status.ebbot.ai/incident/742571 Mon, 13 Oct 2025 08:31:00 -0000 https://status.ebbot.ai/incident/742571#3c23ac789486d2f62cfbcd475788b5b125935b2f17a68a986717c1af11de98ec We are currently experiencing disruptions affecting users of Teams together with Ebbot. Troubleshooting is in progress. https://status.ebbot.ai/incident/739181 Tue, 07 Oct 2025 10:23:00 -0000 https://status.ebbot.ai/incident/739181#6835cb559adf8221e2e1dd3bf341779524292f1b14fb7f29f2528edc0bba29a5 We have resolved the issue and we are back to normal. More information will follow. https://status.ebbot.ai/incident/739181 Tue, 07 Oct 2025 10:12:00 -0000 https://status.ebbot.ai/incident/739181#ac21a95a2054501ef4e9660e513aad2b1b1b4b1246015c77a426c367278fcdae We are currently experiencing an issue with ca.ebbot.app, which is affecting the functionality of the application. Our team is actively working on troubleshooting the problem. We will provide updates as soon as more information becomes available. https://status.ebbot.ai/incident/736947 Sun, 05 Oct 2025 21:50:01 -0000 https://status.ebbot.ai/incident/736947#f609ece0f2877429e8356dfdb0cbf1f80a1c71b6e8f32866dbcb8a50572739e0 Maintenance completed https://status.ebbot.ai/incident/736947 Sun, 05 Oct 2025 21:50:01 -0000 https://status.ebbot.ai/incident/736947#f609ece0f2877429e8356dfdb0cbf1f80a1c71b6e8f32866dbcb8a50572739e0 Maintenance completed https://status.ebbot.ai/incident/736947 Sun, 05 Oct 2025 20:30:01 -0000 https://status.ebbot.ai/incident/736947#eb68a368926abbcafe9184205c78ad1505ce324d6b91e2efed1975d37685eca8 A planned maintenance will take place on the platform, which may result in some downtime. https://status.ebbot.ai/incident/736947 Sun, 05 Oct 2025 20:30:01 -0000 https://status.ebbot.ai/incident/736947#eb68a368926abbcafe9184205c78ad1505ce324d6b91e2efed1975d37685eca8 A planned maintenance will take place on the platform, which may result in some downtime. https://status.ebbot.ai/incident/736944 Sun, 05 Oct 2025 09:00:17 -0000 https://status.ebbot.ai/incident/736944#aa2c9ec476ec40ad422fcec62406ad05237d4755880fa8a8e053525684dd46ec Maintenance completed https://status.ebbot.ai/incident/736944 Sun, 05 Oct 2025 07:00:17 -0000 https://status.ebbot.ai/incident/736944#84f1f00a3296caff01c4d3b6fc787b08943a1fa0cbf5c37a6d96b3f307f4bb76 A planned maintenance will take place on the platform, which may result in some downtime. https://status.ebbot.ai/incident/729092 Mon, 22 Sep 2025 20:11:56 -0000 https://status.ebbot.ai/incident/729092#a3e0d660d8de81fce3b7f5abea9e10c4efaadad45c567826f3833da0f9536a98 Product Guides recovered. https://status.ebbot.ai/incident/729092 Mon, 22 Sep 2025 20:02:50 -0000 https://status.ebbot.ai/incident/729092#89d7ae30f150f8157214e0292d126366f3f3dfcbf9e54c969714762b56366eda Product Guides went down. https://status.ebbot.ai/incident/722661 Thu, 11 Sep 2025 21:45:35 -0000 https://status.ebbot.ai/incident/722661#2be50eb6d6ef20fa109e32a7b316713d3fac754e4550e8d0db0b9e2538b5e3fe Maintenance completed https://status.ebbot.ai/incident/722661 Thu, 11 Sep 2025 21:00:35 -0000 https://status.ebbot.ai/incident/722661#3d8a7b6bfbe4cacdec8252437d52006396f6d0d901f4e12a137d4ef728d6bd4a We will be making a minor update to optimize the platform’s performance. The update will take place overnight and should not cause any downtime. https://status.ebbot.ai/incident/721817 Wed, 10 Sep 2025 11:14:00 -0000 https://status.ebbot.ai/incident/721817#416bbb6a52cbec15320755baec3164c47c0fca30d170f9d51f26bd8244ad6523 Ebbot GPT performance is restored to normal levels. https://status.ebbot.ai/incident/721817 Wed, 10 Sep 2025 11:02:00 -0000 https://status.ebbot.ai/incident/721817#565fe0b4f36dfaeea5c9b3208f8636a24202e8ec5cd2600a744244e69c3acb79 Some Ebbot GPT requests are timing out. https://status.ebbot.ai/incident/721599 Wed, 10 Sep 2025 04:53:00 -0000 https://status.ebbot.ai/incident/721599#fc665658ef52dbe35993209d1a6d9f4f1a67edabb0b1138597dabb4420752f86 We are currently experiencing issues loading widgets, which is causing the chat not to function properly. Troubleshooting is in progress. Update 07:08 - Widgets are being restored now and we should be back to normal in a moment. Update 07:17 - We are back to normal. We will closely monitor this during the day and update with more information eventually. https://status.ebbot.ai/incident/718961 Fri, 05 Sep 2025 12:23:00 -0000 https://status.ebbot.ai/incident/718961#45e848bbe0d662374d439dc30ce00698bd02ba1ea392a890e0dc9ada60c2a621 We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress. Update 16:11: We have identified and resolved the issue on all production platforms. https://status.ebbot.ai/incident/718961 Fri, 05 Sep 2025 12:23:00 -0000 https://status.ebbot.ai/incident/718961#45e848bbe0d662374d439dc30ce00698bd02ba1ea392a890e0dc9ada60c2a621 We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress. Update 16:11: We have identified and resolved the issue on all production platforms. https://status.ebbot.ai/incident/718961 Fri, 05 Sep 2025 12:23:00 -0000 https://status.ebbot.ai/incident/718961#45e848bbe0d662374d439dc30ce00698bd02ba1ea392a890e0dc9ada60c2a621 We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress. Update 16:11: We have identified and resolved the issue on all production platforms. https://status.ebbot.ai/incident/714708 Fri, 29 Aug 2025 07:27:00 -0000 https://status.ebbot.ai/incident/714708#905463210d8e570dc190df02db3fdde3d3c1ba5d131e57f477040e2bcf923ce4 We are currently experiencing issues with our external integrations (teams, messenger, slack and whatsapp). Troubleshooting is in progress. 2025-08-29 11:20 - The issue has been resolved. We are monitoring the service, which is stable again. An investigation will be conducted to determine the root cause. https://status.ebbot.ai/incident/714700 Fri, 29 Aug 2025 07:05:00 -0000 https://status.ebbot.ai/incident/714700#ecbcb52ef30a61f05ae8a99ee3108aa6f1971c9cc8716cf85f90f720bf9924af We are currently experiencing a disruption affecting our cloud components, which in turn impacts conversations that rely on integrations. The majority of the solution continues to function without noticeable impact, but we are actively investigating the issue. Update 2025-08-29: 10:20 - Cloud functions should be working again. We will monitor the service while investigating the root cause. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 19:38:16 -0000 https://status.ebbot.ai/incident/714140#84ecc0098eeccd38cba3fc61244ecc0a65543780ad65045fe8e9b928c4ff266a Product Guides recovered. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 19:32:38 -0000 https://status.ebbot.ai/incident/714140#4b6cc2496318c4499b4c732df1f33e55f0246442d9e99a3f5f2ea05f7a9c95a8 Product Guides went down. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 19:14:47 -0000 https://status.ebbot.ai/incident/714140#ef64c8384bda38066c0f301d7ae8bfc0a80d95f4ff42265a014c791bbbc6c3e8 Product Guides recovered. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 18:36:21 -0000 https://status.ebbot.ai/incident/714140#adc6ab2848da8b1235fb46c3621844be1a8ebc13db9d55de32f6c12bca04b291 Product Guides went down. https://status.ebbot.ai/incident/714373 Thu, 28 Aug 2025 18:35:00 -0000 https://status.ebbot.ai/incident/714373#003847952f99d78e7ce971e49ef2e143574442ba1cd365f1953dda901b912a42 Our hosting provider for our Product Guides are currently experiencing issues with their routing, which leads to inconsistencies in our services receiving requests causing intermittent failures. https://status.ebbot.ai/incident/714232 Thu, 28 Aug 2025 15:26:00 -0000 https://status.ebbot.ai/incident/714232#a2c58d1196e62156228d9c8c974acd2e5bb1e36d2d9f48966747146edf146d54 We are currently experiencing a disruption affecting Ebbot GPT. This is causing messages not to be delivered as they should. Troubleshooting is in progress. Update 2025-08-28 17:43 - We have restarted the GPT Service, which appears to have resolved the issue. We are continuing to monitor its performance. Update 2025-08-28 18:11 - The platform is stable after restart. Resolving the incident. We will continue investigate why this happened. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 12:58:08 -0000 https://status.ebbot.ai/incident/714140#f19476983cede5dd2adf9056ff70fac09cdb49d3269eafe3b9a5a7dc59dda6ea Product Guides recovered. https://status.ebbot.ai/incident/714140 Thu, 28 Aug 2025 12:54:30 -0000 https://status.ebbot.ai/incident/714140#fde7ca55f6eeaff4dfceb51d9217d5dca00afd5821446d106339cfed24ab5384 Product Guides went down. https://status.ebbot.ai/incident/713622 Wed, 27 Aug 2025 17:15:43 -0000 https://status.ebbot.ai/incident/713622#6baa003599f8cfe3fe4988de894c61633683771b11c7eedc65ffd5e87d8bcbfd Product Guides recovered. https://status.ebbot.ai/incident/713622 Wed, 27 Aug 2025 17:08:29 -0000 https://status.ebbot.ai/incident/713622#0d1fa225895afd8b100d54cc20368ce8d112e0ec1169941d8f7d0a84f73d0892 Product Guides went down. https://status.ebbot.ai/incident/713285 Wed, 27 Aug 2025 07:16:00 -0000 https://status.ebbot.ai/incident/713285#c07b00fbe1d3af1dff5d07397ba800f190ee4b8b61c6e98ebca59bd592450119 We are currently experiencing a disruption affecting the platform v2.ebbot.app. Troubleshooting is in progress. Update 10:05 - We are back online. https://status.ebbot.ai/incident/713282 Wed, 27 Aug 2025 07:16:00 -0000 https://status.ebbot.ai/incident/713282#c3cb48016d538ad195aad6afe9692956d5ccb41da7991fdf1d25c648272cc583 v2.ebbot.app went down. https://status.ebbot.ai/incident/712812 Tue, 26 Aug 2025 13:53:00 -0000 https://status.ebbot.ai/incident/712812#3c6aab4b9cdea413da16981ff01aaa2eb7cd3de39cf01f4e888401a630ab642e We are investigating an issue causing the widget scripts to not load properly. https://status.ebbot.ai/incident/712595 Tue, 26 Aug 2025 07:13:15 -0000 https://status.ebbot.ai/incident/712595#732ffc34126b09f402b5d3e02c0c53f1072113c6daed53024bd56242ea4c7445 ca.ebbot.app recovered. https://status.ebbot.ai/incident/712595 Tue, 26 Aug 2025 07:09:14 -0000 https://status.ebbot.ai/incident/712595#3535eaef409b3769be45be625146db130e9df8307ab95c8e1c0cce5067d593d2 ca.ebbot.app went down. https://status.ebbot.ai/incident/712533 Tue, 26 Aug 2025 06:10:00 -0000 https://status.ebbot.ai/incident/712533#c6c1b11999b67bd4380e7c5ccf1db77058496761502a9d2b6ec2db173e1ca089 We are currently experiencing issues with v2.ebbot.app. Troubleshooting is in progress. 2025-08-26 08:29: We are back to normal again. Resolving. https://status.ebbot.ai/incident/709767 Mon, 25 Aug 2025 00:00:59 -0000 https://status.ebbot.ai/incident/709767#22265aacd6db07bcfad930022d7bf435860213478b434ba63fe246cfd086e6dd Maintenance completed https://status.ebbot.ai/incident/709767 Sun, 24 Aug 2025 21:00:59 -0000 https://status.ebbot.ai/incident/709767#3c018b1068bc95b341b2f65b3e0e04be339c220ac8c5c3dba880ce7455ccc3e4 We will be performing maintenance on v2.ebbot.app overnight. During this time, services will be unavailable in periods. https://status.ebbot.ai/incident/708351 Tue, 19 Aug 2025 07:25:29 -0000 https://status.ebbot.ai/incident/708351#cf954a0333a37b653f6af2d83913611b3335d56873df3d67fc068ea6f127f3fe ca.ebbot.app recovered. https://status.ebbot.ai/incident/708351 Tue, 19 Aug 2025 07:04:21 -0000 https://status.ebbot.ai/incident/708351#10ea22f8800b98b156936ae7509dc261753a4cb2ceb609f9aa1a838da03ff311 ca.ebbot.app went down. https://status.ebbot.ai/incident/704736 Tue, 12 Aug 2025 07:21:12 -0000 https://status.ebbot.ai/incident/704736#a033ea39aca5b4863caa6977476c4f781b95548124c3d9985ce38334e07be1e8 Maintenance completed https://status.ebbot.ai/incident/704725 Tue, 12 Aug 2025 07:19:35 -0000 https://status.ebbot.ai/incident/704725#c907d66fa51ece88851e900cdd3e31b751e4511b62544666ad1fc071289e1213 ca.ebbot.app recovered. https://status.ebbot.ai/incident/704725 Tue, 12 Aug 2025 07:05:38 -0000 https://status.ebbot.ai/incident/704725#43b9ad8a8abbaafcdfaffd2cd3621a7dd4915cf0291a0fb59d0e064167757542 ca.ebbot.app went down. https://status.ebbot.ai/incident/704736 Tue, 12 Aug 2025 07:00:00 -0000 https://status.ebbot.ai/incident/704736#96f4612e6bc07cc2b0ff22e5f9a25fb0ec9e99b44da6ddc016cbbb725ee37d34 We’re currently performing a planned upgrade to improve performance and reliability. Some services may be temporarily unavailable. We expect everything to be back to normal shortly. https://status.ebbot.ai/incident/688155 Sat, 02 Aug 2025 01:22:12 -0000 https://status.ebbot.ai/incident/688155#341f06b94d5c9202872467747f32ba655f7fe6cad6a46f16833aafff6b931247 ca.ebbot.app recovered. https://status.ebbot.ai/incident/688155 Sat, 02 Aug 2025 01:03:52 -0000 https://status.ebbot.ai/incident/688155#de2a04c7feeb7af71288dd2ad9ce23f16eedcc8d1b107f5eadf4ad8345e69071 ca.ebbot.app went down. https://status.ebbot.ai/incident/676053 Thu, 31 Jul 2025 18:37:52 -0000 https://status.ebbot.ai/incident/676053#81490373a1e85023be58eb17d40025daf2bd6b3988aa5884696a2258b5de42e8 Product Guides recovered. https://status.ebbot.ai/incident/676053 Thu, 31 Jul 2025 18:34:12 -0000 https://status.ebbot.ai/incident/676053#4bccbd883f8f14a6b4286cb7c27b178901d9044891b93855c7aee8e879ce6426 Product Guides went down. https://status.ebbot.ai/incident/625949 Sat, 26 Jul 2025 01:19:27 -0000 https://status.ebbot.ai/incident/625949#03bb24767a116c802efe42114d67ce4b02fd2bf7cb8560221d0cf6a752eee6bb ca.ebbot.app recovered. https://status.ebbot.ai/incident/625949 Sat, 26 Jul 2025 01:01:18 -0000 https://status.ebbot.ai/incident/625949#a1bc97991c38b66b3f74429a6a1ca8108ef5b038f34f4ca05705ba07036d86b5 ca.ebbot.app went down. https://status.ebbot.ai/incident/625949 Sat, 26 Jul 2025 00:39:10 -0000 https://status.ebbot.ai/incident/625949#97cddbb0ac2b707ec321a817fa2a3b492eed9eb40c77a55301025ebfc9097b87 ca.ebbot.app recovered. https://status.ebbot.ai/incident/625949 Sat, 26 Jul 2025 00:35:14 -0000 https://status.ebbot.ai/incident/625949#455ea683b39746c75a3a8c3b24cd6bc4e1830a99584b43ea33f44ccf77b0274e ca.ebbot.app went down. https://status.ebbot.ai/incident/620389 Wed, 16 Jul 2025 01:16:52 -0000 https://status.ebbot.ai/incident/620389#1c4f5444e42d24709dff55e709512093fbd6407ad55bd9890817f97baf4d81e5 ca.ebbot.app recovered. https://status.ebbot.ai/incident/620389 Wed, 16 Jul 2025 01:12:42 -0000 https://status.ebbot.ai/incident/620389#5a2cdd3f1e3d4fb9414aa081d7ac84553c7fb120bca32da5cdceb46bb59d29a4 ca.ebbot.app went down. https://status.ebbot.ai/incident/615991 Tue, 08 Jul 2025 07:10:00 -0000 https://status.ebbot.ai/incident/615991#04016cfa3c242c360321df77fda907116422b94bba2dfc3846b81bd871350bb8 A solution is on its way. https://status.ebbot.ai/incident/615991 Tue, 08 Jul 2025 07:10:00 -0000 https://status.ebbot.ai/incident/615991#04016cfa3c242c360321df77fda907116422b94bba2dfc3846b81bd871350bb8 A solution is on its way. https://status.ebbot.ai/incident/615991 Tue, 08 Jul 2025 07:10:00 -0000 https://status.ebbot.ai/incident/615991#04016cfa3c242c360321df77fda907116422b94bba2dfc3846b81bd871350bb8 A solution is on its way. https://status.ebbot.ai/incident/615991 Tue, 08 Jul 2025 07:10:00 -0000 https://status.ebbot.ai/incident/615991#04016cfa3c242c360321df77fda907116422b94bba2dfc3846b81bd871350bb8 A solution is on its way. https://status.ebbot.ai/incident/614122 Fri, 04 Jul 2025 09:20:00 -0000 https://status.ebbot.ai/incident/614122#9a156c0a8d3d85e3d4797061cf47fb221b571438e8ed7db9d860e45a57f29f1a We are currently experiencing issues with AI Insights data generation on the V2 platform. We are troubleshooting the issue and will restore any data that is currently not visible. Note that this does not affect customers on the ebbot.eu or canada platforms. --- Update: We have resolved the issue and data is currently generating. https://status.ebbot.ai/incident/609490 Thu, 26 Jun 2025 08:30:00 -0000 https://status.ebbot.ai/incident/609490#7d9e21534fe91e8b7296a16ce10b5b5779a96983a3d87b9a3ae0fae4a1bed340 We are currently experiencing degraded performance on EU Update 11:30: Everything should now be working as expected https://status.ebbot.ai/incident/608114 Tue, 24 Jun 2025 06:56:00 -0000 https://status.ebbot.ai/incident/608114#2d5a381b8558f6e5a68edc5c94c6b29d274bc0c6f26eeb13b96f2bfccee6d353 We are facing an issue with no responses from bots running on ebbot.eu. Troubleshooting is in progress. Update 08:57 - It seems to be isolated to bots using Salesforce as external live chat integration. Update 09:22 - We are back to normal again. Resolving. https://status.ebbot.ai/incident/607681 Mon, 23 Jun 2025 13:07:00 -0000 https://status.ebbot.ai/incident/607681#ca41b5049b38a91b2c9d2ead88c3e08c264b46fa82cbe692a41ce72af879b65c We are currently experiencing longer response times from bots on ebbot.eu. Troubleshooting is in progress. Update 19:30 - The issue has been fixed and we are back to normal. https://status.ebbot.ai/incident/601494 Thu, 12 Jun 2025 12:33:00 -0000 https://status.ebbot.ai/incident/601494#bcc9040bba23e56d23757c16e34ed14faf2b47c3a553fd16eb3f2c53ba384f63 We are currently resolving an issue with the data feed to the Insights analytics engine. An update is in progress to restore the connection. All queued data will be processed and backfilled once the fix is deployed. --- Update June 13 11:46 We have restored data generation which is currently ongoing. Insights Dashboard should start getting populated with recent data. We will keep monitoring this until everything is complete. Update June 16 10:40 - We can confirm that all data has been restored during the weekend. https://status.ebbot.ai/incident/601494 Thu, 12 Jun 2025 12:33:00 -0000 https://status.ebbot.ai/incident/601494#bcc9040bba23e56d23757c16e34ed14faf2b47c3a553fd16eb3f2c53ba384f63 We are currently resolving an issue with the data feed to the Insights analytics engine. An update is in progress to restore the connection. All queued data will be processed and backfilled once the fix is deployed. --- Update June 13 11:46 We have restored data generation which is currently ongoing. Insights Dashboard should start getting populated with recent data. We will keep monitoring this until everything is complete. Update June 16 10:40 - We can confirm that all data has been restored during the weekend. https://status.ebbot.ai/incident/600029 Tue, 10 Jun 2025 10:02:00 -0000 https://status.ebbot.ai/incident/600029#4943a166da1aac483f90c7ddd4447f74059c1e5f599957878b0047957b384bbe We are experiencing an issue with data generation for the dashboards. We are currently troubleshooting the problem and will restore the data once the issue has been identified. Update 15:30 - We are continuing to troubleshoot this together with our cloud provider. New update will follow tomorrow morning. Update 2025-06-11 13:22 - The issue has been resolved and we are restoring the data. Update 2025-06-13 09:00 - All data has been restored. Closing this incident. https://status.ebbot.ai/incident/599860 Tue, 10 Jun 2025 04:15:00 -0000 https://status.ebbot.ai/incident/599860#1338353d6f60b6e56de73340c583d4d8b7c65ca22cf9a5b55d047598e655caf3 We are currently experiencing an issue where some bots on ebbot.eu are not working. Troubleshooting is in progress. Update 06:37 - The issue has been identified and resolved. This problem affected only a few customers, while the majority continued to function properly. https://status.ebbot.ai/incident/599835 Tue, 10 Jun 2025 03:27:28 -0000 https://status.ebbot.ai/incident/599835#bddcaf8adf434357aed09a9f891a1d05e8c64d962cab3d0f125e5c2bfcfaf2f3 ebbot.eu recovered. https://status.ebbot.ai/incident/599835 Tue, 10 Jun 2025 03:12:50 -0000 https://status.ebbot.ai/incident/599835#5c4d49e4e06823f1fa0bc9fa9515581eed819c6b1568f0bd63f567f4d3f02788 ebbot.eu went down. https://status.ebbot.ai/incident/597114 Thu, 05 Jun 2025 10:15:22 -0000 https://status.ebbot.ai/incident/597114#7e99a3b2aced04231e4ebc8a698ca0877199e0c2b71bbe76277c1852dfb21fe9 Maintenance completed https://status.ebbot.ai/incident/597114 Thu, 05 Jun 2025 07:00:22 -0000 https://status.ebbot.ai/incident/597114#114fa70edbc892139af8ca56dc834743298729da96f4a0db881c30bdd1c17b5d A planned maintenance will take place on the platform, which may result in some downtime. https://status.ebbot.ai/incident/582640 Wed, 28 May 2025 08:01:00 -0000 https://status.ebbot.ai/incident/582640#5c2770be9aafcf51d7d80e5da1c17455afc8c313da6e5c26994689765f060ff9 We have received reports that the response time for Ebbot GPT has increased. We have not yet confirmed the issue, and troubleshooting is ongoing. Update 10:08 - We have identified the issue and are working on a fix. Update 10:28 - We are back to normal now. https://status.ebbot.ai/incident/580290 Mon, 26 May 2025 11:14:00 -0000 https://status.ebbot.ai/incident/580290#06ea7eae6b75b19e2211edd97ec98a59d1f395619c7415d326eb28222d242802 We are currently experiencing a disruption affecting dashboards on ebbot.eu. Troubleshooting is in progress. Dashboards are working now. We are working on restoring the data during the incident. 2025-05-27: data will be restored by the end of the day. 2025-05-28: Data is visible in dashboards now. https://status.ebbot.ai/incident/567119 Fri, 16 May 2025 07:28:00 -0000 https://status.ebbot.ai/incident/567119#1f4d924f02426c94a068037266bb4480fa1fc5642f99902fdf0701887299d641 We are currently experiencing issues with AI Insights, causing data to load slowly. Troubleshooting is in progress. https://status.ebbot.ai/incident/566317 Thu, 15 May 2025 18:38:27 -0000 https://status.ebbot.ai/incident/566317#2db9c15efd1b383d097e9ae10deaea29ee517c7dc7355b04ebdef16a597c7de5 Product Guides recovered. https://status.ebbot.ai/incident/566317 Thu, 15 May 2025 18:34:26 -0000 https://status.ebbot.ai/incident/566317#a24c8bf5d8a1409437661b5828e033348e01811fdf512daee8d025b900702bab Product Guides went down. https://status.ebbot.ai/incident/566007 Thu, 15 May 2025 14:12:00 -0000 https://status.ebbot.ai/incident/566007#2a049e52b8d963e4247347ade1d6c66474e16c6ce7a4648625c2ad63ed600a46 Ebbot GPT is currently experiencing an issue. Troubleshooting is in progress. Update 16:18: We're back again, but we're investigating why the node went down. https://status.ebbot.ai/incident/563852 Wed, 14 May 2025 08:32:00 -0000 https://status.ebbot.ai/incident/563852#09c6c4f53b6cb52a233b765cf1e78ee747f2a882bbdff5bcae780bf987a01a51 We are experiencing an issue affecting some of our customers where the widget is not loading. Troubleshooting is in progress. https://status.ebbot.ai/incident/562188 Tue, 13 May 2025 09:50:00 -0000 https://status.ebbot.ai/incident/562188#3297d74df3b42f9e58e49e46b6e68b386818f154c215858eb15f14c2c8c9d43f We are currently experiencing a disruption affecting ebbot.eu. Troubleshooting is in progress. Update 12:19 - The services are currently being restored. Update 13:16 - We are back online https://status.ebbot.ai/incident/562187 Tue, 13 May 2025 09:50:00 -0000 https://status.ebbot.ai/incident/562187#1993e45f3cbc9752af3b8fcc4fa82c20caa4a5fee2e318aa0772b0e5e80047ef ebbot.eu went down. https://status.ebbot.ai/incident/556443 Sun, 04 May 2025 20:00:00 -0000 https://status.ebbot.ai/incident/556443#a61c783f7a508116cc98bcdd75c78cf66c30e6727fbb82a8396fffc9897e1a27 Maintenance completed https://status.ebbot.ai/incident/556443 Sun, 04 May 2025 19:45:00 -0000 https://status.ebbot.ai/incident/556443#4bb3c6834ddb70686f41435261de5a46ba58137e51c120ba0c1456f32ab4c4c2 We are doing some maintenance https://status.ebbot.ai/incident/555523 Fri, 02 May 2025 14:32:00 -0000 https://status.ebbot.ai/incident/555523#c7f6fe7b9ed809e81777b628b0349da2d9045ea45ae29ba2dce7a456c6f437fc Some responses might take longer to complete. https://status.ebbot.ai/incident/551682 Fri, 25 Apr 2025 11:21:00 -0000 https://status.ebbot.ai/incident/551682#ff5d0b05d430bd63eca182eab93b05099e23ee72bee251d6a3370a7f6c9c7a33 We are currently experiencing issues with EbbotGPT. We are investigating the issue. 13:59 - We are back online again. https://status.ebbot.ai/incident/546783 Thu, 17 Apr 2025 09:08:00 -0000 https://status.ebbot.ai/incident/546783#85fe2b6f349763510aefa737bc6e9a0a7e85ac8e506f7faa2d47c6335d0e5284 We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 03:32:46 -0000 https://status.ebbot.ai/incident/546536#a6be4db73e69a2ce37a83bd678304fc4003f7b2a2cfc7dc4eff0ca8eb32ae205 ebbot.eu recovered. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 02:20:06 -0000 https://status.ebbot.ai/incident/546536#f3d586d08e9a9b398b34938d7211ed25fdf93610180092b2a73d54007a1bddb7 ebbot.eu went down. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 02:10:09 -0000 https://status.ebbot.ai/incident/546536#fee13cc71c283bd828f7d958fd78fefc9333373266ddfc3a93dd6868c6bf582a ebbot.eu and Ebbot GPT recovered. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 02:10:09 -0000 https://status.ebbot.ai/incident/546536#fee13cc71c283bd828f7d958fd78fefc9333373266ddfc3a93dd6868c6bf582a ebbot.eu and Ebbot GPT recovered. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 01:39:30 -0000 https://status.ebbot.ai/incident/546536#c3bf0d0317071d103e3ae29f34b0093c6daa606d54056631357a342749814777 ebbot.eu went down. https://status.ebbot.ai/incident/546536 Thu, 17 Apr 2025 01:36:08 -0000 https://status.ebbot.ai/incident/546536#718ea7218dd605256fb984450ed13d12812e61ada3a5cc4fcb9bad7beb95f82f Ebbot GPT went down. https://status.ebbot.ai/incident/542623 Wed, 09 Apr 2025 15:59:02 -0000 https://status.ebbot.ai/incident/542623#667202c64b03a19ec63a80efbf78962c72b7c6ca272c68287f4cc0628e782e18 v2.ebbot.app recovered. https://status.ebbot.ai/incident/542623 Wed, 09 Apr 2025 15:55:56 -0000 https://status.ebbot.ai/incident/542623#f33106a637a14b131116ad2f360b1390311055ae3f57e3e826e6f1dce1dd1ccd v2.ebbot.app went down. https://status.ebbot.ai/incident/537849 Tue, 01 Apr 2025 07:58:00 -0000 https://status.ebbot.ai/incident/537849#d56a25a56031e0c79fa4b16554802b33a6d7323faa9f300706d103a25d095416 We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress. The issue is solved since 10:45 today. https://status.ebbot.ai/incident/537849 Tue, 01 Apr 2025 07:58:00 -0000 https://status.ebbot.ai/incident/537849#d56a25a56031e0c79fa4b16554802b33a6d7323faa9f300706d103a25d095416 We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress. The issue is solved since 10:45 today. https://status.ebbot.ai/incident/537849 Tue, 01 Apr 2025 07:58:00 -0000 https://status.ebbot.ai/incident/537849#d56a25a56031e0c79fa4b16554802b33a6d7323faa9f300706d103a25d095416 We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress. The issue is solved since 10:45 today. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 17:59:00 -0000 https://status.ebbot.ai/incident/536094#06cd5d9def337fd45a5d9f7f0da5d6649f025ab7881f6667a5f3f90c94b0d7dd The issue has now been resolved. Thank you for your patience. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 17:59:00 -0000 https://status.ebbot.ai/incident/536094#06cd5d9def337fd45a5d9f7f0da5d6649f025ab7881f6667a5f3f90c94b0d7dd The issue has now been resolved. Thank you for your patience. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 17:59:00 -0000 https://status.ebbot.ai/incident/536094#06cd5d9def337fd45a5d9f7f0da5d6649f025ab7881f6667a5f3f90c94b0d7dd The issue has now been resolved. Thank you for your patience. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:40:00 -0000 https://status.ebbot.ai/incident/536094#06e5c2cd0a321f01bff39ea0f841777f9738580bb726964e68b034a40f74aead TOPdesk has identified the issue and are working on resolving it. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:40:00 -0000 https://status.ebbot.ai/incident/536094#06e5c2cd0a321f01bff39ea0f841777f9738580bb726964e68b034a40f74aead TOPdesk has identified the issue and are working on resolving it. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:40:00 -0000 https://status.ebbot.ai/incident/536094#06e5c2cd0a321f01bff39ea0f841777f9738580bb726964e68b034a40f74aead TOPdesk has identified the issue and are working on resolving it. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:04:00 -0000 https://status.ebbot.ai/incident/536094#263eed458f6351660dc440b677bb247ad9c6276d56f4085fec42374fbbd5f97d We are currently experiencing issues with loading the Ebbot widget within the TOPdesk environment. Our team is in close contact with TOPdesk to resolve the issue, and it is our highest priority to get it fixed as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:04:00 -0000 https://status.ebbot.ai/incident/536094#263eed458f6351660dc440b677bb247ad9c6276d56f4085fec42374fbbd5f97d We are currently experiencing issues with loading the Ebbot widget within the TOPdesk environment. Our team is in close contact with TOPdesk to resolve the issue, and it is our highest priority to get it fixed as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. https://status.ebbot.ai/incident/536094 Fri, 28 Mar 2025 15:04:00 -0000 https://status.ebbot.ai/incident/536094#263eed458f6351660dc440b677bb247ad9c6276d56f4085fec42374fbbd5f97d We are currently experiencing issues with loading the Ebbot widget within the TOPdesk environment. Our team is in close contact with TOPdesk to resolve the issue, and it is our highest priority to get it fixed as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. https://status.ebbot.ai/incident/533152 Sun, 23 Mar 2025 17:11:05 -0000 https://status.ebbot.ai/incident/533152#cf6a92deefb9c48b3c43e45acb4f0a5f0ec643316a252f636c1679a41774a9f3 Product Guides recovered. https://status.ebbot.ai/incident/533152 Sun, 23 Mar 2025 17:07:08 -0000 https://status.ebbot.ai/incident/533152#c157914909be213a4afb35ba7d1a18a7c48a944df106fa538cc1816c6d39bfcb Product Guides went down. https://status.ebbot.ai/incident/532123 Fri, 21 Mar 2025 08:27:00 -0000 https://status.ebbot.ai/incident/532123#060af929c77c86cad62769c8055fee960a95aeea2e5133de98875709ce1abb29 We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress. 2025-03-32 - 09:45 - The issue is now solved. https://status.ebbot.ai/incident/530099 Tue, 18 Mar 2025 09:42:00 -0000 https://status.ebbot.ai/incident/530099#4dd8da4d322ba6ad374211b1bfb92c14528dfa0482feb2c01c6e60e24d59accb We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress. Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly. Update 12:25 Everything should be back to normal now. https://status.ebbot.ai/incident/526116 Tue, 11 Mar 2025 01:53:57 -0000 https://status.ebbot.ai/incident/526116#e8e4ae00f83123f429401c5f68df5b4d64d2e32518ae2fcdfcf26366a7b818cf ebbot.eu recovered. https://status.ebbot.ai/incident/526116 Tue, 11 Mar 2025 01:50:35 -0000 https://status.ebbot.ai/incident/526116#70db286b1c81441ac149f55973160011131b644c71e1745bc55d270c8bc933c0 ebbot.eu went down. https://status.ebbot.ai/incident/520384 Fri, 28 Feb 2025 07:45:00 -0000 https://status.ebbot.ai/incident/520384#512358f78b83c96aa20b1f87b1d05b21443ef3d870fd1138e12af92a2cd83cbf The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue. The problem has been resolved. https://status.ebbot.ai/incident/520384 Fri, 28 Feb 2025 07:45:00 -0000 https://status.ebbot.ai/incident/520384#512358f78b83c96aa20b1f87b1d05b21443ef3d870fd1138e12af92a2cd83cbf The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue. The problem has been resolved. https://status.ebbot.ai/incident/520384 Fri, 28 Feb 2025 07:45:00 -0000 https://status.ebbot.ai/incident/520384#512358f78b83c96aa20b1f87b1d05b21443ef3d870fd1138e12af92a2cd83cbf The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue. The problem has been resolved. https://status.ebbot.ai/incident/520087 Thu, 27 Feb 2025 18:39:50 -0000 https://status.ebbot.ai/incident/520087#c3b42366673b41c5082afab537a899cf24cc540e9d966d22fe31dc957dedcb95 Product Guides recovered. https://status.ebbot.ai/incident/520087 Thu, 27 Feb 2025 18:34:58 -0000 https://status.ebbot.ai/incident/520087#a5d9561ea3adbe89fec7c03849605c7b1de7521f66fd330b63bbae95b28a88ae Product Guides went down. https://status.ebbot.ai/incident/515433 Wed, 19 Feb 2025 09:39:00 -0000 https://status.ebbot.ai/incident/515433#abe71b1689d526e802a31074870a2cdd13409c4d5ac97bdaa7cecbaf79fb6e26 We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing. We are back online again. https://status.ebbot.ai/incident/515433 Wed, 19 Feb 2025 09:39:00 -0000 https://status.ebbot.ai/incident/515433#abe71b1689d526e802a31074870a2cdd13409c4d5ac97bdaa7cecbaf79fb6e26 We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing. We are back online again. https://status.ebbot.ai/incident/515433 Wed, 19 Feb 2025 09:39:00 -0000 https://status.ebbot.ai/incident/515433#abe71b1689d526e802a31074870a2cdd13409c4d5ac97bdaa7cecbaf79fb6e26 We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing. We are back online again. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 11:35:00 -0000 https://status.ebbot.ai/incident/512918#054b71ed318dddd10bdce3c069461045082321f7b3d46fc99ed923929ec09a94 Ebbot GPT went down. We are currently starting upp all services again. We are back online again. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 11:35:00 -0000 https://status.ebbot.ai/incident/512918#054b71ed318dddd10bdce3c069461045082321f7b3d46fc99ed923929ec09a94 Ebbot GPT went down. We are currently starting upp all services again. We are back online again. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 11:35:00 -0000 https://status.ebbot.ai/incident/512918#054b71ed318dddd10bdce3c069461045082321f7b3d46fc99ed923929ec09a94 Ebbot GPT went down. We are currently starting upp all services again. We are back online again. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 11:29:15 -0000 https://status.ebbot.ai/incident/512918#48e703ddfd7fb8031346699f9df3906e7b04dfd1f879faaeff903ec08b8e4adb Ebbot GPT recovered. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 11:18:07 -0000 https://status.ebbot.ai/incident/512918#6ad1a37c778387ce8c1155f19083b550924c9b1ac84700a7185afbfa27b322fb ebbot.eu recovered. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 10:49:00 -0000 https://status.ebbot.ai/incident/512918#f30aa8ab044176e03704e84516ead167779530bc2108f5adb0d058640c8c2b08 ebbot.eu went down. https://status.ebbot.ai/incident/512918 Fri, 14 Feb 2025 10:45:41 -0000 https://status.ebbot.ai/incident/512918#5084e0364212dfbe328b3f299bce9275491921c3ef54ea28202aeba7b5b5ac43 Ebbot GPT went down. https://status.ebbot.ai/incident/506202 Mon, 03 Feb 2025 15:54:44 -0000 https://status.ebbot.ai/incident/506202#b8fc10ef760173735b2dc69a56352bc589b003456d82de945856323f14c17593 Product Guides recovered. https://status.ebbot.ai/incident/506202 Mon, 03 Feb 2025 01:01:48 -0000 https://status.ebbot.ai/incident/506202#bbf5a7de9ff9f7853e64baadf58164961581b3a746bdf0409e12508375c841b2 Product Guides went down. https://status.ebbot.ai/incident/502644 Mon, 27 Jan 2025 21:35:00 -0000 https://status.ebbot.ai/incident/502644#13509eddcdd36a83f6c6f2cdb536d874ade2a12620fd6fec5aec39ef897b2f90 Maintenance completed https://status.ebbot.ai/incident/502644 Mon, 27 Jan 2025 21:35:00 -0000 https://status.ebbot.ai/incident/502644#13509eddcdd36a83f6c6f2cdb536d874ade2a12620fd6fec5aec39ef897b2f90 Maintenance completed https://status.ebbot.ai/incident/502644 Mon, 27 Jan 2025 21:30:00 -0000 https://status.ebbot.ai/incident/502644#38908510e3e8a5d46355a2b09e1dc5eb7471be767e17ce3581344db647ffa8b8 We are pushing a small fix to the application. https://status.ebbot.ai/incident/502644 Mon, 27 Jan 2025 21:30:00 -0000 https://status.ebbot.ai/incident/502644#38908510e3e8a5d46355a2b09e1dc5eb7471be767e17ce3581344db647ffa8b8 We are pushing a small fix to the application. https://status.ebbot.ai/incident/502585 Mon, 27 Jan 2025 15:18:50 -0000 https://status.ebbot.ai/incident/502585#1acad7e59a848a16f7fb3641ee67ba9be5868850958c92095c6cb15b03271739 ebbot.eu recovered. https://status.ebbot.ai/incident/502585 Mon, 27 Jan 2025 15:14:48 -0000 https://status.ebbot.ai/incident/502585#077fceb8fda9bbaaef6fa93c41adc468a7daddd309d0555cdf8e35c99ff28df9 ebbot.eu went down. https://status.ebbot.ai/incident/500336 Thu, 23 Jan 2025 01:11:35 -0000 https://status.ebbot.ai/incident/500336#d7dc04ba5a7a33f0c909c1e3c4d1f3232c43e3f7f89d7f46c028dea059b1993c Ebbot GPT recovered. https://status.ebbot.ai/incident/500336 Thu, 23 Jan 2025 00:50:22 -0000 https://status.ebbot.ai/incident/500336#15682090e9344f426ae69b0f38c01b3b1d1d59b089400355d4f2e249b9d1a066 Ebbot GPT went down. https://status.ebbot.ai/incident/499497 Wed, 22 Jan 2025 00:00:49 -0000 https://status.ebbot.ai/incident/499497#fe90ff2744bb56613807e517360cbcaf415d7df3f3c86992b7046feb97eff8a4 Maintenance completed https://status.ebbot.ai/incident/499497 Wed, 22 Jan 2025 00:00:49 -0000 https://status.ebbot.ai/incident/499497#fe90ff2744bb56613807e517360cbcaf415d7df3f3c86992b7046feb97eff8a4 Maintenance completed https://status.ebbot.ai/incident/499497 Wed, 22 Jan 2025 00:00:49 -0000 https://status.ebbot.ai/incident/499497#fe90ff2744bb56613807e517360cbcaf415d7df3f3c86992b7046feb97eff8a4 Maintenance completed https://status.ebbot.ai/incident/499497 Wed, 22 Jan 2025 00:00:49 -0000 https://status.ebbot.ai/incident/499497#fe90ff2744bb56613807e517360cbcaf415d7df3f3c86992b7046feb97eff8a4 Maintenance completed https://status.ebbot.ai/incident/499497 Tue, 21 Jan 2025 21:15:49 -0000 https://status.ebbot.ai/incident/499497#aec2a40ae8db8005afd57772345c7e8ba16c0aaea3d4456114198ee5ee30fb15 Scheduled maintenance https://status.ebbot.ai/incident/499497 Tue, 21 Jan 2025 21:15:49 -0000 https://status.ebbot.ai/incident/499497#aec2a40ae8db8005afd57772345c7e8ba16c0aaea3d4456114198ee5ee30fb15 Scheduled maintenance https://status.ebbot.ai/incident/499497 Tue, 21 Jan 2025 21:15:49 -0000 https://status.ebbot.ai/incident/499497#aec2a40ae8db8005afd57772345c7e8ba16c0aaea3d4456114198ee5ee30fb15 Scheduled maintenance https://status.ebbot.ai/incident/499497 Tue, 21 Jan 2025 21:15:49 -0000 https://status.ebbot.ai/incident/499497#aec2a40ae8db8005afd57772345c7e8ba16c0aaea3d4456114198ee5ee30fb15 Scheduled maintenance https://status.ebbot.ai/incident/496260 Wed, 15 Jan 2025 12:30:00 -0000 https://status.ebbot.ai/incident/496260#ce5a45fb09642760df59c5b20deaf1e6f4c9b1c413e3b29e638e1adf53fa1e3e We are currently experiencing issues with load times on ebbot EU API. We are investigating the issue. --- 13:56 CET The issue is now resolved. https://status.ebbot.ai/incident/496120 Wed, 15 Jan 2025 07:06:00 -0000 https://status.ebbot.ai/incident/496120#3890d4cb2bfb12c9636bfe096cd75a2c8527fec74e8a3de10f4faa09c1413939 We are currently experiencing an issue affecting the admin interface for ebbot.eu. Troubleshooting is ongoing. Update 2025-12-15: 08:16 - Everything should be working as expected now. https://status.ebbot.ai/incident/495615 Tue, 14 Jan 2025 10:29:00 -0000 https://status.ebbot.ai/incident/495615#a1c8b772a014f3061657c530f2970f361caeeea9294e05e32c179fce1b90a0b7 EbbotGPT is currently not generating, the issue results in a 504 Gateway Timeout We are investigating the issue. --- 11:36 CET The issue is now resolved. https://status.ebbot.ai/incident/495616 Tue, 14 Jan 2025 10:20:00 -0000 https://status.ebbot.ai/incident/495616#f64521bcfb6df8b41095c078682b32dc4384f750dcad6c43c1eaf57f2b9bd61b We are currently experiencing issues with Ebbot GPT that are preventing any responses from being generated. Troubleshooting is in progress. https://status.ebbot.ai/incident/495125 Tue, 14 Jan 2025 00:00:54 -0000 https://status.ebbot.ai/incident/495125#ae79500a3d9b92cb401cc12a53fe9456b043d4dd0238262635facb5cd74b078d Maintenance completed https://status.ebbot.ai/incident/495125 Mon, 13 Jan 2025 22:00:54 -0000 https://status.ebbot.ai/incident/495125#f7d5ddd0dae6b7be9310e0099779f7d8acca85eff7acaba9f38730aadd12ea5a Scheduled maintenance for EU. https://status.ebbot.ai/incident/495293 Mon, 13 Jan 2025 20:11:37 -0000 https://status.ebbot.ai/incident/495293#504e43b6a459ae6c471d954ed197a9a8405511424801b686e6cba68bdf169986 Product Guides recovered. https://status.ebbot.ai/incident/495293 Mon, 13 Jan 2025 20:07:52 -0000 https://status.ebbot.ai/incident/495293#9376cdaf2e30f1be1749c614c48645e3f837e71f27ca9e093da2356291ead9ba Product Guides went down. https://status.ebbot.ai/incident/495156 Mon, 13 Jan 2025 14:12:00 -0000 https://status.ebbot.ai/incident/495156#0995c4d6523ad036504754147599be97d80536bf148ed8e523a00bed94a01cd9 Dashboards are currently not loading metrics correctly on the Google EU platform. We are investigating the issue. -- Update 15:28 (GMT+0100) This is now resolved. https://status.ebbot.ai/incident/489856 Thu, 02 Jan 2025 15:33:07 -0000 https://status.ebbot.ai/incident/489856#81b90b56741b7a2959a8f4d48fb717457c135f7e9971e42f7cc1755da4cea189 Product Guides recovered. https://status.ebbot.ai/incident/489856 Thu, 02 Jan 2025 15:29:22 -0000 https://status.ebbot.ai/incident/489856#b6bbdd18085999ff53c12c3c29b8b27a012cd217395e13452acfc8268d5c21bc Product Guides went down. https://status.ebbot.ai/incident/489533 Thu, 02 Jan 2025 09:33:00 -0000 https://status.ebbot.ai/incident/489533#2f5458a110dc6a363b4bd06ddf0470f5dd21ddf1954203ee2fddb265c056c1c0 The issue has been resolved. https://status.ebbot.ai/incident/489533 Wed, 01 Jan 2025 21:31:00 -0000 https://status.ebbot.ai/incident/489533#748469ed41699fb0765cda0028e1b43415d954bad9edfb2334b3d9b7ce972f89 We are experiencing issues with our cloud provider that may lead to degraded performance for EbbotGPT. https://status.ebbot.ai/incident/484646 Fri, 20 Dec 2024 02:34:27 -0000 https://status.ebbot.ai/incident/484646#6197937c7cc20935d2c804b6da0c64a14844e7f54a4551818cd961ff4ea1fdf8 ebbot.eu recovered. https://status.ebbot.ai/incident/484646 Fri, 20 Dec 2024 02:20:00 -0000 https://status.ebbot.ai/incident/484646#8c973ec01578692335cbb8ddc15c8178a1941bf869bf409dee551d6e706119f9 ebbot.eu went down. https://status.ebbot.ai/incident/476651 Thu, 12 Dec 2024 18:37:48 -0000 https://status.ebbot.ai/incident/476651#ef03982390ef46d4d3cf4fc23fce06f3a939b28fe7cd2b6a80f5d413cc6a76d3 Product Guides recovered. https://status.ebbot.ai/incident/476651 Thu, 12 Dec 2024 18:34:02 -0000 https://status.ebbot.ai/incident/476651#3c453706115923711b7cefaf79e4f9c8a8cb2c20c08f81e4085c377a88dd3577 Product Guides went down. https://status.ebbot.ai/incident/476651 Thu, 12 Dec 2024 15:33:17 -0000 https://status.ebbot.ai/incident/476651#d829508d0fdd2a8d81e6d01ea3323c7e0643ec183be9efec9e457f6423e883b7 Ebbot GPT recovered. https://status.ebbot.ai/incident/476651 Thu, 12 Dec 2024 15:26:46 -0000 https://status.ebbot.ai/incident/476651#1d7d044286c8dbedd6bfe19543473868435520ae0875d227aa63480bea542591 Ebbot GPT went down. https://status.ebbot.ai/incident/475604 Tue, 10 Dec 2024 22:00:00 -0000 https://status.ebbot.ai/incident/475604#aad3b40307d689aeea978d58c671329840b60d643ffd1bd852532af75f7c09c1 Maintenance completed https://status.ebbot.ai/incident/475604 Tue, 10 Dec 2024 21:30:00 -0000 https://status.ebbot.ai/incident/475604#a84172fcf050518f3213e5a2136172ac0b4f8b32470fccb71f0cbe918c0c98e4 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/472259 Wed, 04 Dec 2024 23:30:25 -0000 https://status.ebbot.ai/incident/472259#fc1f00f4e603cfb8ff55d3180f8578ea81c7907b927585e8d572eb18c8ca7eeb Maintenance completed https://status.ebbot.ai/incident/472259 Wed, 04 Dec 2024 23:30:25 -0000 https://status.ebbot.ai/incident/472259#fc1f00f4e603cfb8ff55d3180f8578ea81c7907b927585e8d572eb18c8ca7eeb Maintenance completed https://status.ebbot.ai/incident/472259 Wed, 04 Dec 2024 21:30:25 -0000 https://status.ebbot.ai/incident/472259#9424c962049dd6bce13c8b7403e24fb3b8372a69f1358da68a46d55963223ce4 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/472259 Wed, 04 Dec 2024 21:30:25 -0000 https://status.ebbot.ai/incident/472259#9424c962049dd6bce13c8b7403e24fb3b8372a69f1358da68a46d55963223ce4 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/471843 Tue, 03 Dec 2024 23:30:36 -0000 https://status.ebbot.ai/incident/471843#0974e86042714dfc7d94384d29b87618a36b0ed53be6e001efa0261e3a0d5fec Maintenance completed https://status.ebbot.ai/incident/471843 Tue, 03 Dec 2024 23:30:36 -0000 https://status.ebbot.ai/incident/471843#0974e86042714dfc7d94384d29b87618a36b0ed53be6e001efa0261e3a0d5fec Maintenance completed https://status.ebbot.ai/incident/471843 Tue, 03 Dec 2024 21:30:36 -0000 https://status.ebbot.ai/incident/471843#ff01a0fa1d6275b7980793a0961e5ec87eb49946e1b4d5b3881772e21f74d2f3 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/471843 Tue, 03 Dec 2024 21:30:36 -0000 https://status.ebbot.ai/incident/471843#ff01a0fa1d6275b7980793a0961e5ec87eb49946e1b4d5b3881772e21f74d2f3 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/467891 Tue, 26 Nov 2024 09:00:23 -0000 https://status.ebbot.ai/incident/467891#33bf6b84ecd8a683656af0fbf3660d60dbe6f58f1df068bfb7edc961c63bcf4d Maintenance completed https://status.ebbot.ai/incident/467891 Tue, 26 Nov 2024 08:30:23 -0000 https://status.ebbot.ai/incident/467891#d0b330639ff21cbd623167ec7a4656c6ad956a4453b648e82f09e094bd83c8a7 We are performing a planned platform update, and some downtime may occur. https://status.ebbot.ai/incident/464163 Tue, 19 Nov 2024 14:20:00 -0000 https://status.ebbot.ai/incident/464163#11e531a734ac5660eb8c97170b6209cb410dfb4971df8add03f8b0b65fc6ca22 There is currently an issue with using the training center to add phrases to a scenario. Until the problem is resolved, we advise against training new phrases for a scenario. Update 17:22 - We are pushing a hotfix to solve the issue. Update 17:30 - The fix is deployed and the problem is solved. https://status.ebbot.ai/incident/464163 Tue, 19 Nov 2024 14:20:00 -0000 https://status.ebbot.ai/incident/464163#11e531a734ac5660eb8c97170b6209cb410dfb4971df8add03f8b0b65fc6ca22 There is currently an issue with using the training center to add phrases to a scenario. Until the problem is resolved, we advise against training new phrases for a scenario. Update 17:22 - We are pushing a hotfix to solve the issue. Update 17:30 - The fix is deployed and the problem is solved. https://status.ebbot.ai/incident/453331 Wed, 30 Oct 2024 13:50:00 -0000 https://status.ebbot.ai/incident/453331#22f232f87087270a5b6eff83a316f2c0ca19780ddecd1db408be3f168aab6ca9 Due to an issue with one of our cloud providers, ebbot.eu is currently unavailable, and Ebbot GPT is down. We are monitoring the situation and are in contact with the provider. We are back online. https://status.ebbot.ai/incident/453331 Wed, 30 Oct 2024 13:50:00 -0000 https://status.ebbot.ai/incident/453331#22f232f87087270a5b6eff83a316f2c0ca19780ddecd1db408be3f168aab6ca9 Due to an issue with one of our cloud providers, ebbot.eu is currently unavailable, and Ebbot GPT is down. We are monitoring the situation and are in contact with the provider. We are back online. https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 23:30:00 -0000 https://status.ebbot.ai/incident/452776#f2c909160ebbdd33301367132c3ac6fd939c3d811885846f4223e6c898f95d8f Maintenance completed https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 23:30:00 -0000 https://status.ebbot.ai/incident/452776#f2c909160ebbdd33301367132c3ac6fd939c3d811885846f4223e6c898f95d8f Maintenance completed https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 23:30:00 -0000 https://status.ebbot.ai/incident/452776#f2c909160ebbdd33301367132c3ac6fd939c3d811885846f4223e6c898f95d8f Maintenance completed https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 23:30:00 -0000 https://status.ebbot.ai/incident/452776#f2c909160ebbdd33301367132c3ac6fd939c3d811885846f4223e6c898f95d8f Maintenance completed https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 21:30:00 -0000 https://status.ebbot.ai/incident/452776#6def2c6f8faf4bf5cfab4fb8c2cf7fda65c0739eb82f07e700edd6c4d3d9599a We are updating to the latest version of Ebbot https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 21:30:00 -0000 https://status.ebbot.ai/incident/452776#6def2c6f8faf4bf5cfab4fb8c2cf7fda65c0739eb82f07e700edd6c4d3d9599a We are updating to the latest version of Ebbot https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 21:30:00 -0000 https://status.ebbot.ai/incident/452776#6def2c6f8faf4bf5cfab4fb8c2cf7fda65c0739eb82f07e700edd6c4d3d9599a We are updating to the latest version of Ebbot https://status.ebbot.ai/incident/452776 Tue, 29 Oct 2024 21:30:00 -0000 https://status.ebbot.ai/incident/452776#6def2c6f8faf4bf5cfab4fb8c2cf7fda65c0739eb82f07e700edd6c4d3d9599a We are updating to the latest version of Ebbot https://status.ebbot.ai/incident/441758 Tue, 15 Oct 2024 01:00:14 -0000 https://status.ebbot.ai/incident/441758#c1196df947d3bf010e5941ed47b737d0c6a31a84a6eb815e736095c6efa0d378 Maintenance completed https://status.ebbot.ai/incident/441758 Tue, 15 Oct 2024 01:00:14 -0000 https://status.ebbot.ai/incident/441758#c1196df947d3bf010e5941ed47b737d0c6a31a84a6eb815e736095c6efa0d378 Maintenance completed https://status.ebbot.ai/incident/441758 Tue, 15 Oct 2024 01:00:14 -0000 https://status.ebbot.ai/incident/441758#c1196df947d3bf010e5941ed47b737d0c6a31a84a6eb815e736095c6efa0d378 Maintenance completed https://status.ebbot.ai/incident/441758 Tue, 15 Oct 2024 01:00:14 -0000 https://status.ebbot.ai/incident/441758#c1196df947d3bf010e5941ed47b737d0c6a31a84a6eb815e736095c6efa0d378 Maintenance completed https://status.ebbot.ai/incident/441758 Mon, 14 Oct 2024 20:30:14 -0000 https://status.ebbot.ai/incident/441758#0b9245c4a628ebfa444fc3a06eeb62cadb1375d71429383dd5357a91dd78254b We will be performing a scheduled update of the platform, which may result in downtime. https://status.ebbot.ai/incident/441758 Mon, 14 Oct 2024 20:30:14 -0000 https://status.ebbot.ai/incident/441758#0b9245c4a628ebfa444fc3a06eeb62cadb1375d71429383dd5357a91dd78254b We will be performing a scheduled update of the platform, which may result in downtime. https://status.ebbot.ai/incident/441758 Mon, 14 Oct 2024 20:30:14 -0000 https://status.ebbot.ai/incident/441758#0b9245c4a628ebfa444fc3a06eeb62cadb1375d71429383dd5357a91dd78254b We will be performing a scheduled update of the platform, which may result in downtime. https://status.ebbot.ai/incident/441758 Mon, 14 Oct 2024 20:30:14 -0000 https://status.ebbot.ai/incident/441758#0b9245c4a628ebfa444fc3a06eeb62cadb1375d71429383dd5357a91dd78254b We will be performing a scheduled update of the platform, which may result in downtime. https://status.ebbot.ai/incident/442231 Thu, 10 Oct 2024 05:09:36 -0000 https://status.ebbot.ai/incident/442231#123a6ba8d7926120454a02946945a12c8f4373a238817f7c9302d9c5fcb7f810 ebbot.eu recovered. https://status.ebbot.ai/incident/442231 Thu, 10 Oct 2024 05:02:14 -0000 https://status.ebbot.ai/incident/442231#aa67bbaafdaf5671096cb4a9b18ae2e0e452bcee310b18b140a54f96b73c40b3 Data Sources EU and ebbot.eu went down. https://status.ebbot.ai/incident/442030 Wed, 09 Oct 2024 21:40:56 -0000 https://status.ebbot.ai/incident/442030#f6da7c791274991f9d85b216c0ca849e3a7626ebea9247b9059512a851d9f7fa Maintenance completed https://status.ebbot.ai/incident/442030 Wed, 09 Oct 2024 21:40:56 -0000 https://status.ebbot.ai/incident/442030#f6da7c791274991f9d85b216c0ca849e3a7626ebea9247b9059512a851d9f7fa Maintenance completed https://status.ebbot.ai/incident/442030 Wed, 09 Oct 2024 20:40:56 -0000 https://status.ebbot.ai/incident/442030#b9a4c075ca984dc7ef4938ba6dfb4543a4ba3472270fc82fb100974c13074c36 Version update of databases on EU and V2. https://status.ebbot.ai/incident/442030 Wed, 09 Oct 2024 20:40:56 -0000 https://status.ebbot.ai/incident/442030#b9a4c075ca984dc7ef4938ba6dfb4543a4ba3472270fc82fb100974c13074c36 Version update of databases on EU and V2. https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 21:27:40 -0000 https://status.ebbot.ai/incident/441397#6df1cef9d83c877490f05070907a689dfa1a980ef88a05205336fc52aff24c58 Maintenance completed https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 21:27:40 -0000 https://status.ebbot.ai/incident/441397#6df1cef9d83c877490f05070907a689dfa1a980ef88a05205336fc52aff24c58 Maintenance completed https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 21:27:40 -0000 https://status.ebbot.ai/incident/441397#6df1cef9d83c877490f05070907a689dfa1a980ef88a05205336fc52aff24c58 Maintenance completed https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 21:27:40 -0000 https://status.ebbot.ai/incident/441397#6df1cef9d83c877490f05070907a689dfa1a980ef88a05205336fc52aff24c58 Maintenance completed https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 20:30:40 -0000 https://status.ebbot.ai/incident/441397#e1f95fe1117f3633b544cd2cf11738f4bf40158b5d980e47ef40735c70a3e81c We will be performing a platform update, which may cause brief interruptions lasting a few minutes. https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 20:30:40 -0000 https://status.ebbot.ai/incident/441397#e1f95fe1117f3633b544cd2cf11738f4bf40158b5d980e47ef40735c70a3e81c We will be performing a platform update, which may cause brief interruptions lasting a few minutes. https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 20:30:40 -0000 https://status.ebbot.ai/incident/441397#e1f95fe1117f3633b544cd2cf11738f4bf40158b5d980e47ef40735c70a3e81c We will be performing a platform update, which may cause brief interruptions lasting a few minutes. https://status.ebbot.ai/incident/441397 Tue, 08 Oct 2024 20:30:40 -0000 https://status.ebbot.ai/incident/441397#e1f95fe1117f3633b544cd2cf11738f4bf40158b5d980e47ef40735c70a3e81c We will be performing a platform update, which may cause brief interruptions lasting a few minutes. https://status.ebbot.ai/incident/437252 Mon, 30 Sep 2024 23:52:08 -0000 https://status.ebbot.ai/incident/437252#e26d4719c5a7e78a4a2cb6cb9067761eaaa013bfa2829b87554cce4a2dce9b1f Analytics EU, API EU, Data Sources EU, and 4 other resources recovered. https://status.ebbot.ai/incident/437252 Mon, 30 Sep 2024 23:52:08 -0000 https://status.ebbot.ai/incident/437252#e26d4719c5a7e78a4a2cb6cb9067761eaaa013bfa2829b87554cce4a2dce9b1f Analytics EU, API EU, Data Sources EU, and 4 other resources recovered. https://status.ebbot.ai/incident/437252 Mon, 30 Sep 2024 23:48:45 -0000 https://status.ebbot.ai/incident/437252#f6753ccee6c62c21915f965a51fd47d71bc261cd066de720d389951db91108b0 ebbot.eu went down. https://status.ebbot.ai/incident/437252 Mon, 30 Sep 2024 23:48:28 -0000 https://status.ebbot.ai/incident/437252#7e9557a7060db12d85da2ed1e47c75b2d048492bfa6d8dfc26265bfdc554d6df Ebbot GPT went down. https://status.ebbot.ai/incident/433897 Tue, 24 Sep 2024 07:22:57 -0000 https://status.ebbot.ai/incident/433897#cf72a021cff2816d35c111de60251472f1809265e7f964cca054f49d4da53147 IAM EU and ebbot.eu recovered. https://status.ebbot.ai/incident/433897 Tue, 24 Sep 2024 07:19:19 -0000 https://status.ebbot.ai/incident/433897#713978cac4b239ab06222d0cabf2c3ee34722c3a3fd78def97d0a05933dc77b8 IAM EU and ebbot.eu went down. https://status.ebbot.ai/incident/433468 Mon, 23 Sep 2024 22:00:00 -0000 https://status.ebbot.ai/incident/433468#118d9d062e4076d87465e26b18a31c0a813f42af6321ceaf32dc8239240734c8 Maintenance completed https://status.ebbot.ai/incident/433468 Mon, 23 Sep 2024 20:00:00 -0000 https://status.ebbot.ai/incident/433468#4f6ad471661d4efe103767754e1af325171f929beab53d3dcba8852be7f8ecc4 We are planning a scheduled maintenance on our systems. https://status.ebbot.ai/incident/432078 Fri, 20 Sep 2024 04:38:00 -0000 https://status.ebbot.ai/incident/432078#3ca4e17e4fb834c464328f31cba4e6cc8e728001c5502265129dc0133d7798ed We are currently experiencing decreased performance on ebbot.eu. Troubleshooting is in progress. UPDATE 06:43 - We are back to normal now. https://status.ebbot.ai/incident/431751 Fri, 20 Sep 2024 00:00:00 -0000 https://status.ebbot.ai/incident/431751#87488194013d826a91ca5f3f34c3c2ad61890becf5fbced93a001f3b8dd62c29 Maintenance completed https://status.ebbot.ai/incident/431751 Thu, 19 Sep 2024 20:30:00 -0000 https://status.ebbot.ai/incident/431751#65241e81107f30aac023cc7d7bb61ee673e7eafcb75c4a2043c6e7111916330f Ebbot EU. Downtime may occur. https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 21:40:00 -0000 https://status.ebbot.ai/incident/424307#364d5d597428c0b4918c32c1353eaa55d9d0420197697e13dc20bea57312754d Maintenance completed https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 21:40:00 -0000 https://status.ebbot.ai/incident/424307#364d5d597428c0b4918c32c1353eaa55d9d0420197697e13dc20bea57312754d Maintenance completed https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 21:40:00 -0000 https://status.ebbot.ai/incident/424307#364d5d597428c0b4918c32c1353eaa55d9d0420197697e13dc20bea57312754d Maintenance completed https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 20:40:00 -0000 https://status.ebbot.ai/incident/424307#349d2d1db37e098f24eef60425fa347c644d27c11cc50bac2f2d9cc54ec6df88 Ebbot updates and bug fixes https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 20:40:00 -0000 https://status.ebbot.ai/incident/424307#349d2d1db37e098f24eef60425fa347c644d27c11cc50bac2f2d9cc54ec6df88 Ebbot updates and bug fixes https://status.ebbot.ai/incident/424307 Wed, 04 Sep 2024 20:40:00 -0000 https://status.ebbot.ai/incident/424307#349d2d1db37e098f24eef60425fa347c644d27c11cc50bac2f2d9cc54ec6df88 Ebbot updates and bug fixes https://status.ebbot.ai/incident/423933 Wed, 04 Sep 2024 07:12:00 -0000 https://status.ebbot.ai/incident/423933#0372a6fe778eb7483df7682e55eaf21f0121fee24293f669ae3e298fcfff8f01 There are currently delays in responses from the bot. Troubleshooting is in progress. UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state. UPDATE 10:45 We are back online since 20 minutes ago. Resolving https://status.ebbot.ai/incident/423692 Tue, 03 Sep 2024 22:30:00 -0000 https://status.ebbot.ai/incident/423692#323a97bfc6dcd7078646bde05aa30bb040314d7c7af9453c7dd0f012df116720 Maintenance completed https://status.ebbot.ai/incident/423692 Tue, 03 Sep 2024 20:30:00 -0000 https://status.ebbot.ai/incident/423692#a32a2a9e1b9f02e0c6a930578fdbb9210a972062da2190e8778688e556935d38 During the night, we will be performing scheduled maintenance on our databases. Some downtime may occur. https://status.ebbot.ai/incident/422944 Tue, 03 Sep 2024 00:00:00 -0000 https://status.ebbot.ai/incident/422944#4451a8ad1ccf0bf74ba8889d7b064073f10d6b76e0421279960659e8b448bc36 Maintenance completed https://status.ebbot.ai/incident/422944 Mon, 02 Sep 2024 20:30:00 -0000 https://status.ebbot.ai/incident/422944#7361dff0522a5ea06b229b54ee3a162d8d7f0ec9c0898e8d03af4258da4509da During the night, we will be performing scheduled maintenance on our databases. Some downtime may occur. https://status.ebbot.ai/incident/420628 Wed, 28 Aug 2024 10:35:18 -0000 https://status.ebbot.ai/incident/420628#63951b21c393d42f47671da7557260b283e69919f3dfeecb516b004248d4bf61 API EU and ebbot.eu recovered. https://status.ebbot.ai/incident/420628 Wed, 28 Aug 2024 10:29:48 -0000 https://status.ebbot.ai/incident/420628#ac274921cd57a1ecc6a332c7ba8c4bbff216cbd32d7f6405f9f0a0641060b798 Sockets EU, IAM EU, and ebbot.eu went down. https://status.ebbot.ai/incident/417763 Thu, 22 Aug 2024 21:48:00 -0000 https://status.ebbot.ai/incident/417763#35f7661a8769918024edaf1b38796a15b4c62af4a6aae1b075ef7f3d5b543962 Maintenance completed https://status.ebbot.ai/incident/417763 Thu, 22 Aug 2024 21:48:00 -0000 https://status.ebbot.ai/incident/417763#35f7661a8769918024edaf1b38796a15b4c62af4a6aae1b075ef7f3d5b543962 Maintenance completed https://status.ebbot.ai/incident/417763 Thu, 22 Aug 2024 20:30:00 -0000 https://status.ebbot.ai/incident/417763#91eb30e9ccf34f1bbaf51ecbf9ee2154670fc11a29fd939487223289e0c489a7 We are performing a scheduled update of our platform. The update will result in new functionality. https://status.ebbot.ai/incident/417763 Thu, 22 Aug 2024 20:30:00 -0000 https://status.ebbot.ai/incident/417763#91eb30e9ccf34f1bbaf51ecbf9ee2154670fc11a29fd939487223289e0c489a7 We are performing a scheduled update of our platform. The update will result in new functionality. https://status.ebbot.ai/incident/416026 Tue, 20 Aug 2024 00:10:00 -0000 https://status.ebbot.ai/incident/416026#7abffb8fa4467f0524fa403237db9a5fb7d8e5b1c861abd8530c40aead7ef38d Maintenance completed https://status.ebbot.ai/incident/416026 Mon, 19 Aug 2024 20:30:00 -0000 https://status.ebbot.ai/incident/416026#678255f670158efbeb6be893233fd9c1085001bb819e7f35a8651444597a3d14 We will be performing an update on our cluster, which will affect ebbot.eu. https://status.ebbot.ai/incident/411288 Fri, 09 Aug 2024 08:22:00 -0000 https://status.ebbot.ai/incident/411288#ed5b90ff918a79fc6d7654973f8038417343c896843125a28982184c6402fbdf We are currently experiencing issues with the handover from bot to agent, which is affecting live chat. Troubleshooting is in progress. UPDATE 10:27 - Everything is working as expected now. https://status.ebbot.ai/incident/410248 Wed, 07 Aug 2024 11:20:00 -0000 https://status.ebbot.ai/incident/410248#671838f1512b38b7d9fedeebe6ce7365e06472676cc0d7b29b208ed2ac6b945a We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress. Update: 15:30 - Hotfix deployed and confirmed working. https://status.ebbot.ai/incident/410248 Wed, 07 Aug 2024 11:20:00 -0000 https://status.ebbot.ai/incident/410248#671838f1512b38b7d9fedeebe6ce7365e06472676cc0d7b29b208ed2ac6b945a We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress. Update: 15:30 - Hotfix deployed and confirmed working. https://status.ebbot.ai/incident/409160 Mon, 05 Aug 2024 11:53:00 -0000 https://status.ebbot.ai/incident/409160#f7024a7472b3617c1ff6052c62a8c452e4e46f0df10ab80775225b0b766033d1 We are facing issues with filter for online_agents_count, which affects the forwarding to live chat. Troubleshooting is in progress. UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses. https://status.ebbot.ai/incident/409160 Mon, 05 Aug 2024 11:53:00 -0000 https://status.ebbot.ai/incident/409160#f7024a7472b3617c1ff6052c62a8c452e4e46f0df10ab80775225b0b766033d1 We are facing issues with filter for online_agents_count, which affects the forwarding to live chat. Troubleshooting is in progress. UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses. https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 22:30:00 -0000 https://status.ebbot.ai/incident/393735#f91398fd557513e2cb1985d87cd89e2f53a97da6298e52f19221047455f34c1d Maintenance completed https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 22:30:00 -0000 https://status.ebbot.ai/incident/393735#f91398fd557513e2cb1985d87cd89e2f53a97da6298e52f19221047455f34c1d Maintenance completed https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 22:30:00 -0000 https://status.ebbot.ai/incident/393735#f91398fd557513e2cb1985d87cd89e2f53a97da6298e52f19221047455f34c1d Maintenance completed https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 21:24:00 -0000 https://status.ebbot.ai/incident/393735#f92b0b84670963feeb2548431e3ab4923200b1e91f5a17d8d89bff2e4788c3dc Systems are down while we perform maintenance https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 21:24:00 -0000 https://status.ebbot.ai/incident/393735#f92b0b84670963feeb2548431e3ab4923200b1e91f5a17d8d89bff2e4788c3dc Systems are down while we perform maintenance https://status.ebbot.ai/incident/393735 Thu, 04 Jul 2024 21:24:00 -0000 https://status.ebbot.ai/incident/393735#f92b0b84670963feeb2548431e3ab4923200b1e91f5a17d8d89bff2e4788c3dc Systems are down while we perform maintenance https://status.ebbot.ai/incident/391856 Mon, 01 Jul 2024 10:10:17 -0000 https://status.ebbot.ai/incident/391856#cf3888700794c03e2aebdc413790c13f0ba020be31505bffa9418f09acb98824 Catchalls, Analytics EU, API EU, and 7 other resources recovered. https://status.ebbot.ai/incident/391856 Mon, 01 Jul 2024 08:59:10 -0000 https://status.ebbot.ai/incident/391856#c04dc9fc29e97048d047a2aeb73ebb6311c6463d9e177e4abbf35f57e616c17a ebbot.eu went down. https://status.ebbot.ai/incident/391860 Mon, 01 Jul 2024 08:58:00 -0000 https://status.ebbot.ai/incident/391860#74586ec09d12159826d38f32be6b40c088b03c06d58e7dc506b4a475c9dc1b8b We are currently facing some issues on ebbot.eu resulting in high response time. We are lookin into this issue. Update 11:36 CET - We are still investigating this and have made some findings. ETA is within 20 minutes from now. UPDATE 12:09 - We are back online and will keep monitoring this. https://status.ebbot.ai/incident/388545 Mon, 24 Jun 2024 09:00:00 -0000 https://status.ebbot.ai/incident/388545#5c9ad2f5ca8dad7145a5496b4a81a2572b9f8130acf7023ee643e8033da89631 Maintenance completed https://status.ebbot.ai/incident/388545 Mon, 24 Jun 2024 08:30:00 -0000 https://status.ebbot.ai/incident/388545#6ede24e928a98aaa94a78c0f1600416548908d72d8a90dd1202c2f1812ec4dc9 Our subcontractor is performing maintenance on our GPU nodes. If everything goes as planned, there will be no impact since we have scaled up resources. https://status.ebbot.ai/incident/385632 Mon, 17 Jun 2024 21:00:00 -0000 https://status.ebbot.ai/incident/385632#c4011175c244036b086cccacf2a6fa50a6ba11465674deb67bdc6cc9cc8e289f Maintenance completed https://status.ebbot.ai/incident/385632 Mon, 17 Jun 2024 20:45:00 -0000 https://status.ebbot.ai/incident/385632#195526680dd4636986cd04a9b8fe7f92707ed5590e7d745da5d57a8e27a4d322 Application update (v2.ebbot.app) https://status.ebbot.ai/incident/380091 Wed, 05 Jun 2024 23:30:00 -0000 https://status.ebbot.ai/incident/380091#97a35dd63aefb797fe32a63d76db5eec40973339a5b9b3f830d6069d7bc3b29c Maintenance completed https://status.ebbot.ai/incident/380091 Wed, 05 Jun 2024 23:30:00 -0000 https://status.ebbot.ai/incident/380091#97a35dd63aefb797fe32a63d76db5eec40973339a5b9b3f830d6069d7bc3b29c Maintenance completed https://status.ebbot.ai/incident/380091 Wed, 05 Jun 2024 20:30:00 -0000 https://status.ebbot.ai/incident/380091#91806f7ea887ebf22268ede6c43c5f5f98c648ce9477d4a3ba148f04205adc3d Version update https://status.ebbot.ai/incident/380091 Wed, 05 Jun 2024 20:30:00 -0000 https://status.ebbot.ai/incident/380091#91806f7ea887ebf22268ede6c43c5f5f98c648ce9477d4a3ba148f04205adc3d Version update https://status.ebbot.ai/incident/380090 Wed, 05 Jun 2024 20:29:00 -0000 https://status.ebbot.ai/incident/380090#15f0ff02d58584efbdc16f9d1b67a98a2fcb69f0a8f1fdf06862a4781f452beb v2.ebbot.app went down. https://status.ebbot.ai/incident/373304 Wed, 22 May 2024 21:00:00 -0000 https://status.ebbot.ai/incident/373304#44fb9c2a1b9b1b569e512cdd59c2f8948cf1d4aff64ee63e233cf383d1fa47e0 Maintenance completed https://status.ebbot.ai/incident/373304 Wed, 22 May 2024 21:00:00 -0000 https://status.ebbot.ai/incident/373304#44fb9c2a1b9b1b569e512cdd59c2f8948cf1d4aff64ee63e233cf383d1fa47e0 Maintenance completed https://status.ebbot.ai/incident/373304 Wed, 22 May 2024 20:20:00 -0000 https://status.ebbot.ai/incident/373304#bfc040055e412d5015465e9ce00939547ec1cd0443a326efa7a936e7f41e876f Some systems may experience downtime. https://status.ebbot.ai/incident/373304 Wed, 22 May 2024 20:20:00 -0000 https://status.ebbot.ai/incident/373304#bfc040055e412d5015465e9ce00939547ec1cd0443a326efa7a936e7f41e876f Some systems may experience downtime. https://status.ebbot.ai/incident/368541 Mon, 13 May 2024 09:01:03 -0000 https://status.ebbot.ai/incident/368541#d97a6fb8ae6a2d028234f5bec632227a76a38fc8b07d9833c7330421cdd1a180 Ebbot GPT recovered. https://status.ebbot.ai/incident/368541 Mon, 13 May 2024 08:51:33 -0000 https://status.ebbot.ai/incident/368541#d51fcf5686da42430081c12c4dbcaddcdc7f90097acab5895e3ccafe013fc523 Ebbot GPT went down. https://status.ebbot.ai/incident/362816 Tue, 30 Apr 2024 13:45:00 -0000 https://status.ebbot.ai/incident/362816#4ee593052755ceb93cfbe7bfe747e3d81a0428af3b0ce06e80b5163362bd4fbd Maintenance completed https://status.ebbot.ai/incident/362816 Tue, 30 Apr 2024 13:45:00 -0000 https://status.ebbot.ai/incident/362816#4ee593052755ceb93cfbe7bfe747e3d81a0428af3b0ce06e80b5163362bd4fbd Maintenance completed https://status.ebbot.ai/incident/362816 Tue, 30 Apr 2024 13:25:00 -0000 https://status.ebbot.ai/incident/362816#bf8856c8f4608ae171f99748f1658ec6ab3cdffc8afc5b9061a557fd04a59bb9 We need to perform a brief maintenance on the Ebbot V2 platform. A short period of downtime is expected. https://status.ebbot.ai/incident/362816 Tue, 30 Apr 2024 13:25:00 -0000 https://status.ebbot.ai/incident/362816#bf8856c8f4608ae171f99748f1658ec6ab3cdffc8afc5b9061a557fd04a59bb9 We need to perform a brief maintenance on the Ebbot V2 platform. A short period of downtime is expected. https://status.ebbot.ai/incident/361052 Fri, 26 Apr 2024 08:34:05 -0000 https://status.ebbot.ai/incident/361052#fd90137056933e4f9ba47e5664248307b8f71a0e9efa8a2077af48155714eb7c Ebbot GPT recovered. https://status.ebbot.ai/incident/361052 Fri, 26 Apr 2024 08:30:03 -0000 https://status.ebbot.ai/incident/361052#41fe0ba94f06d422f26e6ce8543add9bb81b55791d0dc3f993b674e48f6612fa Ebbot GPT went down.