Previous incidents
Intermittent GPT API Inaccuracy
Created May 22, 2026 at 9:04am UTC
AI Insights and Automations may experience temporary reliability issues due to intermittent GPT API inaccuracies.
Product Guides is down
Resolved May 18, 2026 at 2:22am UTC
Product Guides recovered.
1 previous update
EbbotGPT Completion is down
Resolved May 14, 2026 at 12:54pm UTC
EbbotGPT Completion recovered.
1 previous update
Bot response delay/timeouts
Resolved May 14, 2026 at 12:33pm UTC
We experienced a sudden traffic spike which caused significantly delayed bot responses or timeouts.
Update 14:50 CET: The issue has been resolved.
Outage - Ebbot EU (OVH)
Resolved May 13, 2026 at 1:12pm UTC
Because this incident affected our primary ingress controller, all services hosted on our OVH platform were unreachable, including:
- Bots, Widgets / Chat Interfaces
- User Login & Authentication
- EGPT
- Dashboards & AI Insights
What Happened:
The instability was caused by our traffic controller entering a restart loop due to resource constraints. This prevented any external traffic from reaching our services.
Resolution & Prevention:
Our team stabilized the environment by allocating dedi...
3 previous updates
Outage - Ebbot EU (OVH)
Resolved May 12, 2026 at 9:55am UTC
The connectivity issues have been resolved. We identified a configuration bottleneck in the routing layer that prevented the service from starting correctly.
All services are now reachable. We are monitoring the stability of the gateway to ensure continued service.
4 previous updates
Some services are down
Resolved Apr 14, 2026 at 3:19pm UTC
Root cause identified:
The disruption was caused by a cascading failure within our infrastructure cluster. We have since restored stability and are reviewing our resource distribution moving forward.
2 previous updates
Some services are down
Resolved Apr 13, 2026 at 8:44am UTC
EbbotGPT was down for approximately 5 minutes due to a network outage at our infrastructure provider, OVH. This resulted in a temporary loss of all incoming and outgoing traffic.
We have confirmed that all systems are back to normal and are monitoring the situation closely. We apologize for the interruption.
1 previous update
Some services are down
Resolved Mar 25, 2026 at 6:19am UTC
The issue has been resolved.
1 previous update
Some services are down
Resolved Mar 25, 2026 at 3:28am UTC
The incident involving ebbot.eu being unreachable has been resolved.
1 previous update
EbbotGPT went down
Resolved Mar 12, 2026 at 3:26pm UTC
The incident was automatically resolved.
Our team is currently investigating the root cause of the disruption. Preliminary findings suggest the issue originated from a network infrastructure outage at our third-party provider. We are monitoring the situation closely to ensure continued stability.
1 previous update
Issue with triggering scenarios through tool calling in EbbotGPT
Resolved Mar 11, 2026 at 9:47am UTC
The issue has now been resolved.
3 previous updates
ebbot.eu is down
Resolved Mar 10, 2026 at 3:21am UTC
ebbot.eu recovered.
1 previous update
ebbot.eu is down
Resolved Mar 3, 2026 at 5:45pm UTC
The issue has now been resolved and everything is back to normal.
The disruption was due to a technical issue at our infrastructure partner, OVH, where certain server nodes were incorrectly taken out of service. New server capacity was automatically provisioned to replace the affected units, which restored full service functionality.
We are keeping a close watch on all systems and are in direct communication with the provider's technicians for further updates.
3 previous updates