Previous incidents

There are currently delays in responses from the bot. Troubleshooting is in progress.

UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state.

UPDATE 10:45 We are back online since 20 minutes ago. Resolving

API EU recovered.

We had an incident where bots on the EU platform stopped responding.
The issue was resolved by an automatic recovery process.

We are experiencing authentication issues on the Ebbot EU platform since a previous outage. We are currently investigating

Authentication is up and running again

Sockets EU recovered.

API EU recovered.

API EU recovered.

We are currently investigating

The issue has been located and resolved

Analytics EU, API EU, Data Sources EU, and 1 other resource recovered.

Catchalls recovered.

Translator recovered.

We are currently experiencing issues with the handover from bot to agent, which is affecting live chat. Troubleshooting is in progress.

UPDATE 10:27 - Everything is working as expected now.

Analytics EU recovered.

We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress.

Update: 15:30 - Hotfix deployed and confirmed working.

We are facing issues with filter for onlineagentscount, which affects the forwarding to live chat. Troubleshooting is in progress.

UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses.

Sockets EU recovered.

Sockets EU recovered.

API EU recovered.

IAM CA recovered.

API EU recovered.

We are currently facing some issues on ebbot.eu resulting in high response time. We are lookin into this issue.

Update 11:36 CET - We are still investigating this and have made some findings. ETA is within 20 minutes from now.

UPDATE 12:09 - We are back online and will keep monitoring this.