Previous incidents
We are currently experiencing degraded performance on EU
Resolved Jun 26 at 10:30am CEST
We are currently experiencing degraded performance on EU
Update 11:30: Everything should now be working as expected
Issue with bot responses
Resolved Jun 24 at 08:56am CEST
We are facing an issue with no responses from bots running on ebbot.eu. Troubleshooting is in progress.
Update 08:57 - It seems to be isolated to bots using Salesforce as external live chat integration.
Update 09:22 - We are back to normal again. Resolving.
Longer response time from bots on ebbot.eu
Resolved Jun 23 at 03:07pm CEST
We are currently experiencing longer response times from bots on ebbot.eu. Troubleshooting is in progress.
Update 19:30 - The issue has been fixed and we are back to normal.
AI Insights Data Generation Issue
Resolved Jun 12 at 02:33pm CEST
We are currently resolving an issue with the data feed to the Insights analytics engine. An update is in progress to restore the connection. All queued data will be processed and backfilled once the fix is deployed.
Update June 13 11:46
We have restored data generation which is currently ongoing. Insights Dashboard should start getting populated with recent data. We will keep monitoring this until everything is complete.
Update June 16 10:40 - We can confirm that all data has been r...
Dashboard Data Generation Issues
Resolved Jun 10 at 12:02pm CEST
We are experiencing an issue with data generation for the dashboards. We are currently troubleshooting the problem and will restore the data once the issue has been identified.
Update 15:30 - We are continuing to troubleshoot this together with our cloud provider. New update will follow tomorrow morning.
Update 2025-06-11 13:22 - The issue has been resolved and we are restoring the data.
Update 2025-06-13 09:00 - All data has been restored. Closing this incident.
Some bots are not responding on ebbot.eu
Resolved Jun 10 at 06:15am CEST
We are currently experiencing an issue where some bots on ebbot.eu are not working. Troubleshooting is in progress.
Update 06:37 - The issue has been identified and resolved. This problem affected only a few customers, while the majority continued to function properly.
ebbot.eu is down
Resolved Jun 10 at 05:27am CEST
ebbot.eu recovered.
1 previous update
Higher response time on Ebbot GPT
Resolved May 28 at 10:01am CEST
We have received reports that the response time for Ebbot GPT has increased. We have not yet confirmed the issue, and troubleshooting is ongoing.
Update 10:08 - We have identified the issue and are working on a fix.
Update 10:28 - We are back to normal now.
Issues loading dashboards on ebbot.eu
Resolved May 26 at 01:14pm CEST
We are currently experiencing a disruption affecting dashboards on ebbot.eu. Troubleshooting is in progress.
Dashboards are working now. We are working on restoring the data during the incident.
2025-05-27: data will be restored by the end of the day.
2025-05-28: Data is visible in dashboards now.
AI Insights are slow
Resolved May 16 at 09:28am CEST
We are currently experiencing issues with AI Insights, causing data to load slowly. Troubleshooting is in progress.
Product Guides is down
Resolved May 15 at 08:38pm CEST
Product Guides recovered.
1 previous update
Some services are down
Resolved May 15 at 04:12pm CEST
Ebbot GPT is currently experiencing an issue. Troubleshooting is in progress.
Update 16:18: We're back again, but we're investigating why the node went down.
Problem with loading widget
Resolved May 14 at 10:32am CEST
We are experiencing an issue affecting some of our customers where the widget is not loading. Troubleshooting is in progress.
Some services are down
Resolved May 13 at 11:50am CEST
ebbot.eu went down.
ebbot.eu is down
Resolved May 13 at 11:50am CEST
We are currently experiencing a disruption affecting ebbot.eu. Troubleshooting is in progress.
Update 12:19 - The services are currently being restored.
Update 13:16 - We are back online
Ebbot GPT - degraded performance
Resolved May 02 at 04:32pm CEST
Some responses might take longer to complete.