Previous incidents

June 2025
Jun 12, 2025
1 incident

AI Insights Data Generation Issue

Resolved Jun 12 at 02:33pm CEST

We are currently resolving an issue with the data feed to the Insights analytics engine. An update is in progress to restore the connection. All queued data will be processed and backfilled once the fix is deployed.


Update June 13 11:46
We have restored data generation which is currently ongoing. Insights Dashboard should start getting populated with recent data. We will keep monitoring this until everything is complete.

Update June 16 10:40 - We can confirm that all data has been r...

Jun 10, 2025
3 incidents

Dashboard Data Generation Issues

Resolved Jun 10 at 12:02pm CEST

We are experiencing an issue with data generation for the dashboards. We are currently troubleshooting the problem and will restore the data once the issue has been identified.

Update 15:30 - We are continuing to troubleshoot this together with our cloud provider. New update will follow tomorrow morning.

Update 2025-06-11 13:22 - The issue has been resolved and we are restoring the data.

Update 2025-06-13 09:00 - All data has been restored. Closing this incident.

Some bots are not responding on ebbot.eu

Resolved Jun 10 at 06:15am CEST

We are currently experiencing an issue where some bots on ebbot.eu are not working. Troubleshooting is in progress.

Update 06:37 - The issue has been identified and resolved. This problem affected only a few customers, while the majority continued to function properly.

ebbot.eu is down

Downtime

Resolved Jun 10 at 05:27am CEST

ebbot.eu recovered.

1 previous update

May 2025
May 28, 2025
1 incident

Higher response time on Ebbot GPT

Resolved May 28 at 10:01am CEST

We have received reports that the response time for Ebbot GPT has increased. We have not yet confirmed the issue, and troubleshooting is ongoing.

Update 10:08 - We have identified the issue and are working on a fix.

Update 10:28 - We are back to normal now.

May 26, 2025
1 incident

Issues loading dashboards on ebbot.eu

Resolved May 26 at 01:14pm CEST

We are currently experiencing a disruption affecting dashboards on ebbot.eu. Troubleshooting is in progress.

Dashboards are working now. We are working on restoring the data during the incident.

2025-05-27: data will be restored by the end of the day.
2025-05-28: Data is visible in dashboards now.

May 16, 2025
1 incident

AI Insights are slow

Resolved May 16 at 09:28am CEST

We are currently experiencing issues with AI Insights, causing data to load slowly. Troubleshooting is in progress.

May 15, 2025
2 incidents

Product Guides is down

Downtime

Resolved May 15 at 08:38pm CEST

Product Guides recovered.

1 previous update

Some services are down

Resolved May 15 at 04:12pm CEST

Ebbot GPT is currently experiencing an issue. Troubleshooting is in progress.

Update 16:18: We're back again, but we're investigating why the node went down.

May 14, 2025
1 incident

Problem with loading widget

Resolved May 14 at 10:32am CEST

We are experiencing an issue affecting some of our customers where the widget is not loading. Troubleshooting is in progress.

May 13, 2025
2 incidents

Some services are down

Resolved May 13 at 11:50am CEST

ebbot.eu went down.

ebbot.eu is down

Resolved May 13 at 11:50am CEST

We are currently experiencing a disruption affecting ebbot.eu. Troubleshooting is in progress.

Update 12:19 - The services are currently being restored.

Update 13:16 - We are back online

May 02, 2025
1 incident

Ebbot GPT - degraded performance

Resolved May 02 at 04:32pm CEST

Some responses might take longer to complete.

April 2025
Apr 25, 2025
1 incident

Problems with EbbotGPT

Resolved Apr 25 at 01:21pm CEST

We are currently experiencing issues with EbbotGPT. We are investigating the issue.

13:59 - We are back online again.

Apr 17, 2025
2 incidents

Problem with conversations on ebbot.eu

Resolved Apr 17 at 11:08am CEST

We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again.

ebbot.eu and Ebbot GPT are down

Downtime

Resolved Apr 17 at 05:32am CEST

ebbot.eu recovered.

4 previous updates

Apr 09, 2025
1 incident

v2.ebbot.app is down

Downtime

Resolved Apr 09 at 05:59pm CEST

v2.ebbot.app recovered.

1 previous update

Apr 01, 2025
1 incident

Issue with SAML login card

Resolved Apr 01 at 09:58am CEST

We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress.

The issue is solved since 10:45 today.