Previous incidents

Aug 29, 2025

Issue with external integrations

Resolved Aug 29 at 09:27am CEST

We are currently experiencing issues with our external integrations (teams, messenger, slack and whatsapp). Troubleshooting is in progress.

2025-08-29 11:20 - The issue has been resolved. We are monitoring the service, which is stable again. An investigation will be conducted to determine the root cause.

Issue with integrations on ebbot.eu

Resolved Aug 29 at 09:05am CEST

We are currently experiencing a disruption affecting our cloud components, which in turn impacts conversations that rely on integrations. The majority of the solution continues to function without noticeable impact, but we are actively investigating the issue.

Update 2025-08-29: 10:20 - Cloud functions should be working again. We will monitor the service while investigating the root cause.

Aug 28, 2025

Product Guides is down

Downtime

Resolved Aug 28 at 09:38pm CEST

Product Guides recovered.

5 previous updates

Degraded performance of Product guides

Resolved Aug 28 at 08:35pm CEST

Our hosting provider for our Product Guides are currently experiencing issues with their routing, which leads to inconsistencies in our services receiving requests causing intermittent failures.

Degraded performance on Ebbot GPT

Resolved Aug 28 at 05:26pm CEST

We are currently experiencing a disruption affecting Ebbot GPT. This is causing messages not to be delivered as they should. Troubleshooting is in progress.

Update 2025-08-28 17:43 - We have restarted the GPT Service, which appears to have resolved the issue. We are continuing to monitor its performance.

Update 2025-08-28 18:11 - The platform is stable after restart. Resolving the incident. We will continue investigate why this happened.

Aug 27, 2025

Product Guides is down

Downtime

Resolved Aug 27 at 07:15pm CEST

Product Guides recovered.

1 previous update

Some services are down

Resolved Aug 27 at 09:16am CEST

v2.ebbot.app went down.

Issue on v2.ebbot.app

Resolved Aug 27 at 09:16am CEST

We are currently experiencing a disruption affecting the platform v2.ebbot.app. Troubleshooting is in progress.

Update 10:05 - We are back online.

Previous updates