Previous incidents
Investigating Automations Platform Degradation
Resolved Jul 28, 2026 at 9:14am UTC
We have identified the root cause and automation is now working as intended.
1 previous update
EbbotGPT Completion is down
Resolved Jul 18, 2026 at 4:45pm UTC
EbbotGPT Completion recovered.
5 previous updates
Service unavailability due to hosting provider maintenance
Resolved Jul 14, 2026 at 6:05pm UTC
ebbot.eu experienced temporary unavailability due to maintenance performed by our hosting provider. It lasted between 18:05 and 18:20 UTC.
We have taken precautions do limit service disruptions but expect further downtime during the maintenance.
Issue affecting EbbotGPT and intent detection
Resolved Jul 11, 2026 at 8:33am UTC
The incident has been resolved. We are continuing to monitor the situation.
2 previous updates
Issue blocking dataset updates
Resolved Jul 7, 2026 at 11:16am UTC
The issue has now been resolved, and dataset updates should be functioning normally again. The disruption was caused by an underlying infrastructure issue overnight with our cloud provider.
1 previous update
EbbotGPT Completion is down
Resolved Jul 7, 2026 at 1:18am UTC
EbbotGPT Completion recovered.
1 previous update
EbbotGPT Completion is down
Resolved Jul 6, 2026 at 9:46pm UTC
The incident has been resolved.
4 previous updates
Automations Service Disruption
Resolved Jun 29, 2026 at 10:40am UTC
The issue affecting our Automations service has been fully resolved. The root cause of the interruption has been mitigated, and all customer workflows are now running as expected.
1 previous update
EbbotGPT Completion is down
Resolved Jun 9, 2026 at 5:55am UTC
EbbotGPT Completion recovered.
3 previous updates
EbbotGPT Completion is down
Resolved May 30, 2026 at 4:27pm UTC
EbbotGPT Completion recovered.
1 previous update
Intermittent Issues Affecting Bot Interactions and Live Chat Powerups
Resolved May 29, 2026 at 3:21pm UTC
Service has now returned to normal, and all systems should be operating as expected. We have monitored the situation for a period of time and can now consider the incident resolved.
2 previous updates
Platform access issue
Resolved May 27, 2026 at 12:35pm UTC
The issue is resolved.
1 previous update
SAML SSO Issues
Resolved May 27, 2026 at 8:31am UTC
The issues regarding SAML SSO are now resolved.
1 previous update
Intermittent GPT API Inaccuracy
Resolved May 25, 2026 at 1:34pm UTC
We have successfully updated the vLLM engine in the production environment. This deployment fixes the recent structured output errors; consequently, AI Insights is now fully functional, and all automated workflows with structured output nodes are operating as intended.
2 previous updates
Product Guides is down
Resolved May 18, 2026 at 2:22am UTC
Product Guides recovered.
1 previous update
EbbotGPT Completion is down
Resolved May 14, 2026 at 12:54pm UTC
EbbotGPT Completion recovered.
1 previous update
Bot response delay/timeouts
Resolved May 14, 2026 at 12:33pm UTC
We experienced a sudden traffic spike which caused significantly delayed bot responses or timeouts.
Update 14:50 CET: The issue has been resolved.
Outage - Ebbot EU (OVH)
Resolved May 13, 2026 at 1:12pm UTC
Because this incident affected our primary ingress controller, all services hosted on our OVH platform were unreachable, including:
- Bots, Widgets / Chat Interfaces
- User Login & Authentication
- EGPT
- Dashboards & AI Insights
What Happened:
The instability was caused by our traffic controller entering a restart loop due to resource constraints. This prevented any external traffic from reaching our services.
Resolution & Prevention:
Our team stabilized the environment by allocating dedi...
3 previous updates
Outage - Ebbot EU (OVH)
Resolved May 12, 2026 at 9:55am UTC
The connectivity issues have been resolved. We identified a configuration bottleneck in the routing layer that prevented the service from starting correctly.
All services are now reachable. We are monitoring the stability of the gateway to ensure continued service.
4 previous updates