Previous incidents
Problem with training center
Resolved Nov 19, 2024 at 02:20pm UTC
There is currently an issue with using the training center to add phrases to a scenario. Until the problem is resolved, we advise against training new phrases for a scenario.
Update 17:22 - We are pushing a hotfix to solve the issue.
Update 17:30 - The fix is deployed and the problem is solved.
API is down
Resolved Nov 14, 2024 at 10:24pm UTC
API recovered.
1 previous update
API is down
Resolved Nov 08, 2024 at 05:08pm UTC
API recovered.
1 previous update
Ebbot.eu is down
Resolved Oct 30, 2024 at 01:50pm UTC
Due to an issue with one of our cloud providers, ebbot.eu is currently unavailable, and Ebbot GPT is down. We are monitoring the situation and are in contact with the provider.
We are back online.
Analytics EU and API EU are down
Resolved Oct 16, 2024 at 08:07am UTC
Our analytics service is currently unavailable. We are actively working to restore functionality. During this time, it will not be possible to access dashboards or analytics data. We apologize for the inconvenience and appreciate your patience.
Update 2024-10-24: Overall, it should work now. We are working on restoring the last remaining metrics.
Data Sources EU and ebbot.eu are down
Resolved Oct 10, 2024 at 05:09am UTC
ebbot.eu recovered.
2 previous updates
Dialogtrail Shopify is down
Resolved Oct 09, 2024 at 02:35pm UTC
Dialogtrail Shopify went down.
2 previous updates
Analytics EU is down
Resolved Oct 07, 2024 at 08:56am UTC
Analytics EU recovered.
1 previous update
Analytics EU, API EU, and 5 other services are down
Resolved Sep 30, 2024 at 11:52pm UTC
Analytics EU, API EU, Data Sources EU, and 4 other resources recovered.
4 previous updates
API EU is down
Resolved Sep 27, 2024 at 08:51am UTC
API EU recovered.
1 previous update
IAM EU and ebbot.eu are down
Resolved Sep 24, 2024 at 07:22am UTC
IAM EU and ebbot.eu recovered.
1 previous update
Data Sources is down
Resolved Sep 23, 2024 at 11:36am UTC
Data Sources recovered.
1 previous update
API, Translator, and 1 other service are down
Resolved Sep 20, 2024 at 05:36am UTC
Analytics EU recovered.
4 previous updates
decreased performance on ebbot.eu
Resolved Sep 20, 2024 at 04:38am UTC
We are currently experiencing decreased performance on ebbot.eu. Troubleshooting is in progress.
UPDATE 06:43 - We are back to normal now.
Delays in repsonses
Resolved Sep 04, 2024 at 07:12am UTC
There are currently delays in responses from the bot. Troubleshooting is in progress.
UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state.
UPDATE 10:45 We are back online since 20 minutes ago. Resolving