Previous incidents
Problems with EbbotGPT
Resolved Apr 25 at 01:21pm CEST
We are currently experiencing issues with EbbotGPT. We are investigating the issue.
13:59 - We are back online again.
Problem with conversations on ebbot.eu
Resolved Apr 17 at 11:08am CEST
We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again.
ebbot.eu and Ebbot GPT are down
Resolved Apr 17 at 05:32am CEST
ebbot.eu recovered.
4 previous updates
v2.ebbot.app is down
Resolved Apr 09 at 05:59pm CEST
v2.ebbot.app recovered.
1 previous update
Issue with SAML login card
Resolved Apr 01 at 09:58am CEST
We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress.
The issue is solved since 10:45 today.
Service Disruption: Ebbot Widget Unavailable in TOPdesk Environment
Resolved Mar 28 at 06:59pm CET
The issue has now been resolved. Thank you for your patience.
2 previous updates
Product Guides is down
Resolved Mar 23 at 06:11pm CET
Product Guides recovered.
1 previous update
Issues with loading dashboards
Resolved Mar 21 at 09:27am CET
We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress.
2025-03-32 - 09:45 - The issue is now solved.
Permission issues on v2.ebbot.app
Resolved Mar 18 at 10:42am CET
We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress.
Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly.
Update 12:25 Everything should be back to normal now.
ebbot.eu is down
Resolved Mar 11 at 02:53am CET
ebbot.eu recovered.
1 previous update
Issue with Chat Widget
Resolved Feb 28 at 08:45am CET
The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue.
The problem has been resolved.
Product Guides is down
Resolved Feb 27 at 07:39pm CET
Product Guides recovered.
1 previous update
Issues with bot repsonses
Resolved Feb 19 at 10:39am CET
We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing.
We are back online again.
ebbot.eu and Ebbot GPT are down
Resolved Feb 14 at 12:35pm CET
Ebbot GPT went down. We are currently starting upp all services again. We are back online again.
4 previous updates
Product Guides is down
Resolved Feb 03 at 04:54pm CET
Product Guides recovered.
1 previous update