Previous incidents
Problems with EbbotGPT
Resolved Apr 25, 2025 at 11:21am UTC
We are currently experiencing issues with EbbotGPT. We are investigating the issue.
13:59 - We are back online again.
Problem with conversations on ebbot.eu
Resolved Apr 17, 2025 at 09:08am UTC
We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again.
ebbot.eu and Ebbot GPT are down
Resolved Apr 17, 2025 at 03:32am UTC
ebbot.eu recovered.
4 previous updates
v2.ebbot.app is down
Resolved Apr 09, 2025 at 03:59pm UTC
v2.ebbot.app recovered.
1 previous update
Issue with SAML login card
Resolved Apr 01, 2025 at 07:58am UTC
We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress.
The issue is solved since 10:45 today.
Service Disruption: Ebbot Widget Unavailable in TOPdesk Environment
Resolved Mar 28, 2025 at 05:59pm UTC
The issue has now been resolved. Thank you for your patience.
2 previous updates
Product Guides is down
Resolved Mar 23, 2025 at 05:11pm UTC
Product Guides recovered.
1 previous update
Issues with loading dashboards
Resolved Mar 21, 2025 at 08:27am UTC
We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress.
2025-03-32 - 09:45 - The issue is now solved.
Permission issues on v2.ebbot.app
Resolved Mar 18, 2025 at 09:42am UTC
We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress.
Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly.
Update 12:25 Everything should be back to normal now.
ebbot.eu is down
Resolved Mar 11, 2025 at 01:53am UTC
ebbot.eu recovered.
1 previous update
Issue with Chat Widget
Resolved Feb 28, 2025 at 07:45am UTC
The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue.
The problem has been resolved.
Product Guides is down
Resolved Feb 27, 2025 at 06:39pm UTC
Product Guides recovered.
1 previous update
Issues with bot repsonses
Resolved Feb 19, 2025 at 09:39am UTC
We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing.
We are back online again.
ebbot.eu and Ebbot GPT are down
Resolved Feb 14, 2025 at 11:35am UTC
Ebbot GPT went down. We are currently starting upp all services again. We are back online again.
4 previous updates
Product Guides is down
Resolved Feb 03, 2025 at 03:54pm UTC
Product Guides recovered.
1 previous update