Previous incidents

April 2025
Apr 25, 2025
1 incident

Problems with EbbotGPT

Resolved Apr 25 at 01:21pm CEST

We are currently experiencing issues with EbbotGPT. We are investigating the issue.

13:59 - We are back online again.

Apr 17, 2025
2 incidents

Problem with conversations on ebbot.eu

Resolved Apr 17 at 11:08am CEST

We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again.

ebbot.eu and Ebbot GPT are down

Downtime

Resolved Apr 17 at 05:32am CEST

ebbot.eu recovered.

4 previous updates

Apr 09, 2025
1 incident

v2.ebbot.app is down

Downtime

Resolved Apr 09 at 05:59pm CEST

v2.ebbot.app recovered.

1 previous update

Apr 01, 2025
1 incident

Issue with SAML login card

Resolved Apr 01 at 09:58am CEST

We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress.

The issue is solved since 10:45 today.

March 2025
Mar 28, 2025
1 incident

Service Disruption: Ebbot Widget Unavailable in TOPdesk Environment

Degraded

Resolved Mar 28 at 06:59pm CET

The issue has now been resolved. Thank you for your patience.

2 previous updates

Mar 23, 2025
1 incident

Product Guides is down

Downtime

Resolved Mar 23 at 06:11pm CET

Product Guides recovered.

1 previous update

Mar 21, 2025
1 incident

Issues with loading dashboards

Resolved Mar 21 at 09:27am CET

We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress.

2025-03-32 - 09:45 - The issue is now solved.

Mar 18, 2025
1 incident

Permission issues on v2.ebbot.app

Resolved Mar 18 at 10:42am CET

We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress.

Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly.

Update 12:25 Everything should be back to normal now.

Mar 11, 2025
1 incident

ebbot.eu is down

Downtime

Resolved Mar 11 at 02:53am CET

ebbot.eu recovered.

1 previous update

February 2025
Feb 28, 2025
1 incident

Issue with Chat Widget

Resolved Feb 28 at 08:45am CET

The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue.

The problem has been resolved.

Feb 27, 2025
1 incident

Product Guides is down

Downtime

Resolved Feb 27 at 07:39pm CET

Product Guides recovered.

1 previous update

Feb 19, 2025
1 incident

Issues with bot repsonses

Resolved Feb 19 at 10:39am CET

We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing.

We are back online again.

Feb 14, 2025
1 incident

ebbot.eu and Ebbot GPT are down

Downtime

Resolved Feb 14 at 12:35pm CET

Ebbot GPT went down. We are currently starting upp all services again. We are back online again.

4 previous updates

Feb 03, 2025
1 incident

Product Guides is down

Downtime

Resolved Feb 03 at 04:54pm CET

Product Guides recovered.

1 previous update