Previous incidents
Ebbot GPT Service Disruption
Resolved Nov 05 at 08:59am CET
Our cloud provider has confirmed that the issue has been resolved, and all our services are now operating normally. Resolving the incident.
4 previous updates
Product Guides is down
Resolved Oct 30 at 10:22pm CET
Product Guides recovered.
1 previous update
Ebbot GPT is down
Resolved Oct 25 at 07:54am CEST
Ebbot GPT recovered.
1 previous update
Service disruption affecting ebbot.eu
Resolved Oct 23 at 12:45pm CEST
Resolving the incident. Incident summary will follow as an update on this incident later on.
2 previous updates
Disruption affecting creation of new Teams channels
Resolved Oct 22 at 07:19am CEST
We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting.
1 previous update
Ebbot GPT is down
Resolved Oct 17 at 11:00am CEST
Ebbot GPT recovered.
1 previous update
Product Guides is down
Resolved Oct 16 at 08:43pm CEST
Product Guides recovered.
1 previous update
Ongoing Issue Affecting Email Delivery and Password Resets
Resolved Oct 15 at 02:06pm CEST
We are back to normal. More information around the issue and resolution will be added eventually.
2 previous updates
Issues with teams integration
Resolved Oct 13 at 11:00am CEST
The issue has been solved. More information will follow.
1 previous update
ca.ebbot.app is down
Resolved Oct 07 at 12:23pm CEST
We have resolved the issue and we are back to normal. More information will follow.
1 previous update
Product Guides is down
Resolved Sep 22 at 10:11pm CEST
Product Guides recovered.
1 previous update
We are experiencing degraded performance for Ebbot GPT
Resolved Sep 10 at 01:14pm CEST
Ebbot GPT performance is restored to normal levels.
1 previous update
Issues loading chat widget
Resolved Sep 10 at 06:53am CEST
We are currently experiencing issues loading widgets, which is causing the chat not to function properly. Troubleshooting is in progress.
Update 07:08 - Widgets are being restored now and we should be back to normal in a moment.
Update 07:17 - We are back to normal. We will closely monitor this during the day and update with more information eventually.
Issues with supervised scenarios
Resolved Sep 05 at 02:23pm CEST
We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress.
Update 16:11: We have identified and resolved the issue on all production platforms.