Previous incidents
Higher response time on Ebbot GPT
Resolved May 28 at 10:01am CEST
We have received reports that the response time for Ebbot GPT has increased. We have not yet confirmed the issue, and troubleshooting is ongoing.
Update 10:08 - We have identified the issue and are working on a fix.
Update 10:28 - We are back to normal now.
Issues loading dashboards on ebbot.eu
Resolved May 26 at 01:14pm CEST
We are currently experiencing a disruption affecting dashboards on ebbot.eu. Troubleshooting is in progress.
Dashboards are working now. We are working on restoring the data during the incident.
2025-05-27: data will be restored by the end of the day.
2025-05-28: Data is visible in dashboards now.
AI Insights are slow
Resolved May 16 at 09:28am CEST
We are currently experiencing issues with AI Insights, causing data to load slowly. Troubleshooting is in progress.
Product Guides is down
Resolved May 15 at 08:38pm CEST
Product Guides recovered.
1 previous update
Some services are down
Resolved May 15 at 04:12pm CEST
Ebbot GPT is currently experiencing an issue. Troubleshooting is in progress.
Update 16:18: We're back again, but we're investigating why the node went down.
Problem with loading widget
Resolved May 14 at 10:32am CEST
We are experiencing an issue affecting some of our customers where the widget is not loading. Troubleshooting is in progress.
ebbot.eu is down
Resolved May 13 at 11:50am CEST
We are currently experiencing a disruption affecting ebbot.eu. Troubleshooting is in progress.
Update 12:19 - The services are currently being restored.
Update 13:16 - We are back online
Some services are down
Resolved May 13 at 11:50am CEST
ebbot.eu went down.
Ebbot GPT - degraded performance
Resolved May 02 at 04:32pm CEST
Some responses might take longer to complete.
Problems with EbbotGPT
Resolved Apr 25 at 01:21pm CEST
We are currently experiencing issues with EbbotGPT. We are investigating the issue.
13:59 - We are back online again.
Problem with conversations on ebbot.eu
Resolved Apr 17 at 11:08am CEST
We experienced an issue on ebbot.eu that affected some conversations. The functionality has now been restored and everything should be working as intended again.
ebbot.eu and Ebbot GPT are down
Resolved Apr 17 at 05:32am CEST
ebbot.eu recovered.
4 previous updates
v2.ebbot.app is down
Resolved Apr 09 at 05:59pm CEST
v2.ebbot.app recovered.
1 previous update
Issue with SAML login card
Resolved Apr 01 at 09:58am CEST
We are currently experiencing issues with the SAML login card in Ebbot, preventing login. We have identified the problem, and a fix is in progress.
The issue is solved since 10:45 today.
Service Disruption: Ebbot Widget Unavailable in TOPdesk Environment
Resolved Mar 28 at 06:59pm CET
The issue has now been resolved. Thank you for your patience.
2 previous updates
Product Guides is down
Resolved Mar 23 at 06:11pm CET
Product Guides recovered.
1 previous update
Issues with loading dashboards
Resolved Mar 21 at 09:27am CET
We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress.
2025-03-32 - 09:45 - The issue is now solved.
Permission issues on v2.ebbot.app
Resolved Mar 18 at 10:42am CET
We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress.
Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly.
Update 12:25 Everything should be back to normal now.
ebbot.eu is down
Resolved Mar 11 at 02:53am CET
ebbot.eu recovered.
1 previous update