Previous incidents

Due to an issue with one of our cloud providers, ebbot.eu is currently unavailable, and Ebbot GPT is down. We are monitoring the situation and are in contact with the provider.

We are back online.

Our analytics service is currently unavailable. We are actively working to restore functionality. During this time, it will not be possible to access dashboards or analytics data. We apologize for the inconvenience and appreciate your patience.

Update 2024-10-24: Overall, it should work now. We are working on restoring the last remaining metrics.

ebbot.eu recovered.

Dialogtrail Shopify went down.

Analytics EU recovered.

Analytics EU, API EU, Data Sources EU, and 4 other resources recovered.

API EU recovered.

IAM EU and ebbot.eu recovered.

Data Sources recovered.

Analytics EU recovered.

We are currently experiencing decreased performance on ebbot.eu. Troubleshooting is in progress.

UPDATE 06:43 - We are back to normal now.

There are currently delays in responses from the bot. Troubleshooting is in progress.

UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state.

UPDATE 10:45 We are back online since 20 minutes ago. Resolving

API EU recovered.

We had an incident where bots on the EU platform stopped responding.
The issue was resolved by an automatic recovery process.

We are experiencing authentication issues on the Ebbot EU platform since a previous outage. We are currently investigating

Authentication is up and running again

Sockets EU recovered.

API EU recovered.

API EU recovered.

We are currently investigating

The issue has been located and resolved

Analytics EU, API EU, Data Sources EU, and 1 other resource recovered.

Catchalls recovered.

Translator recovered.

We are currently experiencing issues with the handover from bot to agent, which is affecting live chat. Troubleshooting is in progress.

UPDATE 10:27 - Everything is working as expected now.

Analytics EU recovered.

We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress.

Update: 15:30 - Hotfix deployed and confirmed working.

We are facing issues with filter for onlineagentscount, which affects the forwarding to live chat. Troubleshooting is in progress.

UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses.