Previous incidents
Ebbot.eu is down
Resolved Oct 30, 2024 at 01:50pm UTC
Due to an issue with one of our cloud providers, ebbot.eu is currently unavailable, and Ebbot GPT is down. We are monitoring the situation and are in contact with the provider.
We are back online.
Analytics EU and API EU are down
Resolved Oct 16, 2024 at 08:07am UTC
Our analytics service is currently unavailable. We are actively working to restore functionality. During this time, it will not be possible to access dashboards or analytics data. We apologize for the inconvenience and appreciate your patience.
Update 2024-10-24: Overall, it should work now. We are working on restoring the last remaining metrics.
Data Sources EU and ebbot.eu are down
Resolved Oct 10, 2024 at 05:09am UTC
ebbot.eu recovered.
2 previous updates
Dialogtrail Shopify is down
Resolved Oct 09, 2024 at 02:35pm UTC
Dialogtrail Shopify went down.
2 previous updates
Analytics EU is down
Resolved Oct 07, 2024 at 08:56am UTC
Analytics EU recovered.
1 previous update
Analytics EU, API EU, and 5 other services are down
Resolved Sep 30, 2024 at 11:52pm UTC
Analytics EU, API EU, Data Sources EU, and 4 other resources recovered.
4 previous updates
API EU is down
Resolved Sep 27, 2024 at 08:51am UTC
API EU recovered.
1 previous update
IAM EU and ebbot.eu are down
Resolved Sep 24, 2024 at 07:22am UTC
IAM EU and ebbot.eu recovered.
1 previous update
Data Sources is down
Resolved Sep 23, 2024 at 11:36am UTC
Data Sources recovered.
1 previous update
API, Translator, and 1 other service are down
Resolved Sep 20, 2024 at 05:36am UTC
Analytics EU recovered.
4 previous updates
decreased performance on ebbot.eu
Resolved Sep 20, 2024 at 04:38am UTC
We are currently experiencing decreased performance on ebbot.eu. Troubleshooting is in progress.
UPDATE 06:43 - We are back to normal now.
Delays in repsonses
Resolved Sep 04, 2024 at 07:12am UTC
There are currently delays in responses from the bot. Troubleshooting is in progress.
UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state.
UPDATE 10:45 We are back online since 20 minutes ago. Resolving
API EU is down
Resolved Aug 30, 2024 at 07:22am UTC
API EU recovered.
1 previous update
Bots not responding
Resolved Aug 28, 2024 at 12:00pm UTC
We had an incident where bots on the EU platform stopped responding.
The issue was resolved by an automatic recovery process.
Authentication issues
Resolved Aug 28, 2024 at 10:52am UTC
We are experiencing authentication issues on the Ebbot EU platform since a previous outage. We are currently investigating
Authentication is up and running again
Catchalls, Analytics EU, and 8 other services are down
Resolved Aug 28, 2024 at 10:49am UTC
Sockets EU recovered.
10 previous updates
Catchalls, API EU, and 3 other services are down
Resolved Aug 23, 2024 at 02:12pm UTC
API EU recovered.
10 previous updates
API EU is down
Resolved Aug 21, 2024 at 06:20pm UTC
API EU recovered.
1 previous update
Issue with the Ebbot API on EU servers
Resolved Aug 20, 2024 at 08:20am UTC
We are currently investigating
The issue has been located and resolved
Analytics EU, API EU, and 2 other services are down
Resolved Aug 20, 2024 at 06:18am UTC
Analytics EU, API EU, Data Sources EU, and 1 other resource recovered.
3 previous updates
Catchalls is down
Resolved Aug 19, 2024 at 11:33pm UTC
Catchalls recovered.
5 previous updates
API, Chat SSO, and 2 other services are down
Resolved Aug 17, 2024 at 01:28am UTC
Translator recovered.
3 previous updates
Problem with handover
Resolved Aug 09, 2024 at 08:22am UTC
We are currently experiencing issues with the handover from bot to agent, which is affecting live chat. Troubleshooting is in progress.
UPDATE 10:27 - Everything is working as expected now.
Analytics EU is down
Resolved Aug 08, 2024 at 03:10pm UTC
Analytics EU recovered.
1 previous update
Problem with conversation starter
Resolved Aug 07, 2024 at 11:20am UTC
We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress.
Update: 15:30 - Hotfix deployed and confirmed working.
Issues with handover to live agent
Resolved Aug 05, 2024 at 11:53am UTC
We are facing issues with filter for onlineagentscount, which affects the forwarding to live chat. Troubleshooting is in progress.
UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses.