Previous incidents
Service Disruption: Ebbot Widget Unavailable in TOPdesk Environment
Resolved Mar 28, 2025 at 05:59pm UTC
The issue has now been resolved. Thank you for your patience.
2 previous updates
Product Guides is down
Resolved Mar 23, 2025 at 05:11pm UTC
Product Guides recovered.
1 previous update
Issues with loading dashboards
Resolved Mar 21, 2025 at 08:27am UTC
We are currently experiencing issues displaying dashboards on v2.ebbot.app. Troubleshooting is in progress.
2025-03-32 - 09:45 - The issue is now solved.
Permission issues on v2.ebbot.app
Resolved Mar 18, 2025 at 09:42am UTC
We are currently experiencing a permissions issue with users on v2.ebbot.app, which is causing dashboards and queues to be inaccessible. Troubleshooting is in progress.
Update 10:45 - Permissions for the queue are OK now. Still working on dashboard and other permissions. A refresh on the page might be needed to load the queue correctly.
Update 12:25 Everything should be back to normal now.
ebbot.eu is down
Resolved Mar 11, 2025 at 01:53am UTC
ebbot.eu recovered.
1 previous update
Issue with Chat Widget
Resolved Feb 28, 2025 at 07:45am UTC
The chat widget is currently incorrectly marking some messages and button clicks as spam. We are working on solving the issue.
The problem has been resolved.
Product Guides is down
Resolved Feb 27, 2025 at 06:39pm UTC
Product Guides recovered.
1 previous update
Issues with bot repsonses
Resolved Feb 19, 2025 at 09:39am UTC
We are experiencing an issue right now that is affecting how the bot responds in certain cases. Troubleshooting is ongoing.
We are back online again.
ebbot.eu and Ebbot GPT are down
Resolved Feb 14, 2025 at 11:35am UTC
Ebbot GPT went down. We are currently starting upp all services again. We are back online again.
4 previous updates
Product Guides is down
Resolved Feb 03, 2025 at 03:54pm UTC
Product Guides recovered.
1 previous update
ebbot.eu is down
Resolved Jan 27, 2025 at 03:18pm UTC
ebbot.eu recovered.
1 previous update
Ebbot GPT is down
Resolved Jan 23, 2025 at 01:11am UTC
Ebbot GPT recovered.
1 previous update
ebbot.eu is down
Resolved Jan 15, 2025 at 12:30pm UTC
We are currently experiencing issues with load times on ebbot EU API. We are investigating the issue.
13:56 CET
The issue is now resolved.
ebbot.eu is down
Resolved Jan 15, 2025 at 07:06am UTC
We are currently experiencing an issue affecting the admin interface for ebbot.eu. Troubleshooting is ongoing.
Update 2025-12-15: 08:16 - Everything should be working as expected now.
EbbotGPT Down
Resolved Jan 14, 2025 at 10:29am UTC
EbbotGPT is currently not generating, the issue results in a 504 Gateway Timeout
We are investigating the issue.
11:36 CET
The issue is now resolved.
Problem with Ebbot GPT
Resolved Jan 14, 2025 at 10:20am UTC
We are currently experiencing issues with Ebbot GPT that are preventing any responses from being generated. Troubleshooting is in progress.
Product Guides is down
Resolved Jan 13, 2025 at 08:11pm UTC
Product Guides recovered.
1 previous update
Dashboards not loading metrics (Google EU)
Resolved Jan 13, 2025 at 02:12pm UTC
Dashboards are currently not loading metrics correctly on the Google EU platform.
We are investigating the issue.
--
Update 15:28 (GMT+0100)
This is now resolved.
Product Guides is down
Resolved Jan 02, 2025 at 03:33pm UTC
Product Guides recovered.
1 previous update
Some services are down
Resolved Jan 02, 2025 at 09:33am UTC
The issue has been resolved.
1 previous update