Previous incidents
Issue with external integrations
Resolved Aug 29 at 09:27am CEST
We are currently experiencing issues with our external integrations (teams, messenger, slack and whatsapp). Troubleshooting is in progress.
2025-08-29 11:20 - The issue has been resolved. We are monitoring the service, which is stable again. An investigation will be conducted to determine the root cause.
Issue with integrations on ebbot.eu
Resolved Aug 29 at 09:05am CEST
We are currently experiencing a disruption affecting our cloud components, which in turn impacts conversations that rely on integrations. The majority of the solution continues to function without noticeable impact, but we are actively investigating the issue.
Update 2025-08-29: 10:20 - Cloud functions should be working again. We will monitor the service while investigating the root cause.
Product Guides is down
Resolved Aug 28 at 09:38pm CEST
Product Guides recovered.
5 previous updates
Degraded performance of Product guides
Resolved Aug 28 at 08:35pm CEST
Our hosting provider for our Product Guides are currently experiencing issues with their routing, which leads to inconsistencies in our services receiving requests causing intermittent failures.
Degraded performance on Ebbot GPT
Resolved Aug 28 at 05:26pm CEST
We are currently experiencing a disruption affecting Ebbot GPT. This is causing messages not to be delivered as they should. Troubleshooting is in progress.
Update 2025-08-28 17:43 - We have restarted the GPT Service, which appears to have resolved the issue. We are continuing to monitor its performance.
Update 2025-08-28 18:11 - The platform is stable after restart. Resolving the incident. We will continue investigate why this happened.
Product Guides is down
Resolved Aug 27 at 07:15pm CEST
Product Guides recovered.
1 previous update
Issue on v2.ebbot.app
Resolved Aug 27 at 09:16am CEST
We are currently experiencing a disruption affecting the platform v2.ebbot.app. Troubleshooting is in progress.
Update 10:05 - We are back online.
Some services are down
Resolved Aug 27 at 09:16am CEST
v2.ebbot.app went down.
V2: Widget not loading
Resolved Aug 26 at 03:53pm CEST
We are investigating an issue causing the widget scripts to not load properly.
ca.ebbot.app is down
Resolved Aug 26 at 09:13am CEST
ca.ebbot.app recovered.
1 previous update
Some services are down
Resolved Aug 26 at 08:10am CEST
We are currently experiencing issues with v2.ebbot.app. Troubleshooting is in progress.
2025-08-26 08:29: We are back to normal again. Resolving.
ca.ebbot.app is down
Resolved Aug 19 at 09:25am CEST
ca.ebbot.app recovered.
1 previous update
ca.ebbot.app is down
Resolved Aug 12 at 09:19am CEST
ca.ebbot.app recovered.
1 previous update
ca.ebbot.app is down
Resolved Aug 02 at 03:22am CEST
ca.ebbot.app recovered.
1 previous update
Product Guides is down
Resolved Jul 31 at 08:37pm CEST
Product Guides recovered.
1 previous update
ca.ebbot.app is down
Resolved Jul 26 at 03:19am CEST
ca.ebbot.app recovered.
3 previous updates
ca.ebbot.app is down
Resolved Jul 16 at 03:16am CEST
ca.ebbot.app recovered.
1 previous update
EGPT degraded performance
Resolved Jul 08 at 09:10am CEST
A solution is on its way.
AI Insights Data Generation Issue
Resolved Jul 04 at 11:20am CEST
We are currently experiencing issues with AI Insights data generation on the V2 platform. We are troubleshooting the issue and will restore any data that is currently not visible.
Note that this does not affect customers on the ebbot.eu or canada platforms.
Update:
We have resolved the issue and data is currently generating.