Previous incidents
Issue with certificate
Resolved Dec 18, 2025 at 10:21pm UTC
We are back to normal again. We will investigate why the certificate generation did not work.
1 previous update
Product Guides is down
Resolved Dec 12, 2025 at 10:52am UTC
Product Guides recovered.
Product Guides went down due to an issue with our Heroku hosted database. The problem was on Heroku’s end and is resolved since 2025-12-12 10:51:57 UTC.
1 previous update
EbbotGPT is down
Resolved Dec 03, 2025 at 10:01am UTC
EbbotGPT is now working as intended.
1 previous update
v2.ebbot.app is down
Resolved Dec 02, 2025 at 02:07pm UTC
The issue has been resolved.
1 previous update
AI Insights is not analyzing new chats
Resolved Dec 02, 2025 at 11:53am UTC
Backlog has been cleared and AI insights is working as intended.
2 previous updates
ebbot.eu is down
Resolved Nov 28, 2025 at 07:42pm UTC
ebbot.eu recovered.
1 previous update
Prompt Guard issue - repeating responses
Resolved Nov 28, 2025 at 02:02pm UTC
We have identified and resolved the issue. The root cause was a faulty configuration which is now fixed and deployed.
1 previous update
Safeguards - high rate of false positives
Resolved Nov 27, 2025 at 09:53am UTC
Our investigation concluded that this is not a general issue, please reach out to support if the issue persists for your specific solution.
1 previous update
EGPT2 model output issues
Resolved Nov 25, 2025 at 02:18pm UTC
We have identified and resolved the issue.
1 previous update
v2.ebbot.app is down
Resolved Nov 11, 2025 at 03:02pm UTC
v2.ebbot.app recovered.
1 previous update
AI Insights down for ebbot.eu
Resolved Nov 06, 2025 at 09:58am UTC
We have restored service and are up and running again.
1 previous update
Ebbot GPT Service Disruption
Resolved Nov 05, 2025 at 07:59am UTC
Our cloud provider has confirmed that the issue has been resolved, and all our services are now operating normally. Resolving the incident.
4 previous updates
Product Guides is down
Resolved Oct 30, 2025 at 09:22pm UTC
Product Guides recovered.
1 previous update
Ebbot GPT is down
Resolved Oct 25, 2025 at 05:54am UTC
Ebbot GPT recovered.
1 previous update
Service disruption affecting ebbot.eu
Resolved Oct 23, 2025 at 10:45am UTC
Resolving the incident. Incident summary will follow as an update on this incident later on.
2 previous updates
Disruption affecting creation of new Teams channels
Resolved Oct 22, 2025 at 05:19am UTC
We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting.
1 previous update
Ebbot GPT is down
Resolved Oct 17, 2025 at 09:00am UTC
Ebbot GPT recovered.
1 previous update
Product Guides is down
Resolved Oct 16, 2025 at 06:43pm UTC
Product Guides recovered.
1 previous update
Ongoing Issue Affecting Email Delivery and Password Resets
Resolved Oct 15, 2025 at 12:06pm UTC
We are back to normal. More information around the issue and resolution will be added eventually.
2 previous updates
Issues with teams integration
Resolved Oct 13, 2025 at 09:00am UTC
The issue has been solved. More information will follow.
1 previous update
ca.ebbot.app is down
Resolved Oct 07, 2025 at 10:23am UTC
We have resolved the issue and we are back to normal. More information will follow.
1 previous update