Previous incidents
API EU is down
Resolved Sep 27 at 10:51am CEST
API EU recovered.
1 previous update
IAM EU and ebbot.eu are down
Resolved Sep 24 at 09:22am CEST
IAM EU and ebbot.eu recovered.
1 previous update
Data Sources is down
Resolved Sep 23 at 01:36pm CEST
Data Sources recovered.
1 previous update
API, Translator, and 1 other service are down
Resolved Sep 20 at 07:36am CEST
Analytics EU recovered.
4 previous updates
decreased performance on ebbot.eu
Resolved Sep 20 at 06:38am CEST
We are currently experiencing decreased performance on ebbot.eu. Troubleshooting is in progress.
UPDATE 06:43 - We are back to normal now.
Delays in repsonses
Resolved Sep 04 at 09:12am CEST
There are currently delays in responses from the bot. Troubleshooting is in progress.
UPDATE 10:20: We are still troubleshooting together with our cloud provider. The situation might alos impact scenario load and agent ready/not ready state.
UPDATE 10:45 We are back online since 20 minutes ago. Resolving
API EU is down
Resolved Aug 30 at 09:22am CEST
API EU recovered.
1 previous update
Bots not responding
Resolved Aug 28 at 02:00pm CEST
We had an incident where bots on the EU platform stopped responding.
The issue was resolved by an automatic recovery process.
Authentication issues
Resolved Aug 28 at 12:52pm CEST
We are experiencing authentication issues on the Ebbot EU platform since a previous outage. We are currently investigating
Authentication is up and running again
Catchalls, Analytics EU, and 8 other services are down
Resolved Aug 28 at 12:49pm CEST
Sockets EU recovered.
10 previous updates
Catchalls, API EU, and 3 other services are down
Resolved Aug 23 at 04:12pm CEST
API EU recovered.
10 previous updates
API EU is down
Resolved Aug 21 at 08:20pm CEST
API EU recovered.
1 previous update
Issue with the Ebbot API on EU servers
Resolved Aug 20 at 10:20am CEST
We are currently investigating
The issue has been located and resolved
Analytics EU, API EU, and 2 other services are down
Resolved Aug 20 at 08:18am CEST
Analytics EU, API EU, Data Sources EU, and 1 other resource recovered.
3 previous updates
Catchalls is down
Resolved Aug 20 at 01:33am CEST
Catchalls recovered.
5 previous updates
API, Chat SSO, and 2 other services are down
Resolved Aug 17 at 03:28am CEST
Translator recovered.
3 previous updates
Problem with handover
Resolved Aug 09 at 10:22am CEST
We are currently experiencing issues with the handover from bot to agent, which is affecting live chat. Troubleshooting is in progress.
UPDATE 10:27 - Everything is working as expected now.
Analytics EU is down
Resolved Aug 08 at 05:10pm CEST
Analytics EU recovered.
1 previous update
Problem with conversation starter
Resolved Aug 07 at 01:20pm CEST
We are currently experiencing issues affecting conversation starters. Troubleshooting is in progress.
Update: 15:30 - Hotfix deployed and confirmed working.
Issues with handover to live agent
Resolved Aug 05 at 01:53pm CEST
We are facing issues with filter for onlineagentscount, which affects the forwarding to live chat. Troubleshooting is in progress.
UPDATE: The handover are working since 14:25. It was caused by a delay in the crons updating the user statuses.
Sockets EU is down
Resolved Jul 31 at 01:33pm CEST
Sockets EU recovered.
1 previous update
Sockets EU is down
Resolved Jul 15 at 08:57am CEST
Sockets EU recovered.
1 previous update
API EU is down
Resolved Jul 14 at 02:45pm CEST
API EU recovered.
1 previous update
IAM CA is down
Resolved Jul 04 at 11:15pm CEST
IAM CA recovered.
1 previous update
Catchalls, Analytics EU, and 8 other services are down
Resolved Jul 01 at 05:24pm CEST
API EU recovered.
5 previous updates
High response time on ebbot.eu
Resolved Jul 01 at 10:58am CEST
We are currently facing some issues on ebbot.eu resulting in high response time. We are lookin into this issue.
Update 11:36 CET - We are still investigating this and have made some findings. ETA is within 20 minutes from now.
UPDATE 12:09 - We are back online and will keep monitoring this.