Previous incidents
ebbot.eu is down
Resolved Nov 28, 2025 at 7:42pm UTC
ebbot.eu recovered.
1 previous update
Prompt Guard issue - repeating responses
Resolved Nov 28, 2025 at 2:02pm UTC
We have identified and resolved the issue. The root cause was a faulty configuration which is now fixed and deployed.
1 previous update
Safeguards - high rate of false positives
Resolved Nov 27, 2025 at 9:53am UTC
Our investigation concluded that this is not a general issue, please reach out to support if the issue persists for your specific solution.
1 previous update
EGPT2 model output issues
Resolved Nov 25, 2025 at 2:18pm UTC
We have identified and resolved the issue.
1 previous update
v2.ebbot.app is down
Resolved Nov 11, 2025 at 3:02pm UTC
v2.ebbot.app recovered.
1 previous update
AI Insights down for ebbot.eu
Resolved Nov 6, 2025 at 9:58am UTC
We have restored service and are up and running again.
1 previous update
Ebbot GPT Service Disruption
Resolved Nov 5, 2025 at 7:59am UTC
Our cloud provider has confirmed that the issue has been resolved, and all our services are now operating normally. Resolving the incident.
4 previous updates
Product Guides is down
Resolved Oct 30, 2025 at 9:22pm UTC
Product Guides recovered.
1 previous update
Ebbot GPT is down
Resolved Oct 25, 2025 at 5:54am UTC
Ebbot GPT recovered.
1 previous update
Service disruption affecting ebbot.eu
Resolved Oct 23, 2025 at 10:45am UTC
Resolving the incident. Incident summary will follow as an update on this incident later on.
2 previous updates
Disruption affecting creation of new Teams channels
Resolved Oct 22, 2025 at 5:19am UTC
We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting.
1 previous update
Ebbot GPT is down
Resolved Oct 17, 2025 at 9:00am UTC
Ebbot GPT recovered.
1 previous update
Product Guides is down
Resolved Oct 16, 2025 at 6:43pm UTC
Product Guides recovered.
1 previous update
Ongoing Issue Affecting Email Delivery and Password Resets
Resolved Oct 15, 2025 at 12:06pm UTC
We are back to normal. More information around the issue and resolution will be added eventually.
2 previous updates
Issues with teams integration
Resolved Oct 13, 2025 at 9:00am UTC
The issue has been solved. More information will follow.
1 previous update
ca.ebbot.app is down
Resolved Oct 7, 2025 at 10:23am UTC
We have resolved the issue and we are back to normal. More information will follow.
1 previous update
Product Guides is down
Resolved Sep 22, 2025 at 8:11pm UTC
Product Guides recovered.
1 previous update
We are experiencing degraded performance for Ebbot GPT
Resolved Sep 10, 2025 at 11:14am UTC
Ebbot GPT performance is restored to normal levels.
1 previous update
Issues loading chat widget
Resolved Sep 10, 2025 at 4:53am UTC
We are currently experiencing issues loading widgets, which is causing the chat not to function properly. Troubleshooting is in progress.
Update 07:08 - Widgets are being restored now and we should be back to normal in a moment.
Update 07:17 - We are back to normal. We will closely monitor this during the day and update with more information eventually.
Issues with supervised scenarios
Resolved Sep 5, 2025 at 12:23pm UTC
We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress.
Update 16:11: We have identified and resolved the issue on all production platforms.