Previous incidents

November 2025
No incidents reported
October 2025
Oct 23, 2025
1 incident

Service disruption affecting ebbot.eu

Downtime

Resolved Oct 23 at 12:45pm CEST

Resolving the incident. Incident summary will follow as an update on this incident later on.

2 previous updates
Oct 22, 2025
1 incident

Disruption affecting creation of new Teams channels

Degraded

Resolved Oct 22 at 07:19am CEST

We have rolled back the newly made release which might be the reason of this issue. We will continue troubleshooting.

1 previous update
Oct 17, 2025
1 incident

Ebbot GPT is down

Downtime

Resolved Oct 17 at 11:00am CEST

Ebbot GPT recovered.

1 previous update
Oct 16, 2025
1 incident

Product Guides is down

Downtime

Resolved Oct 16 at 08:43pm CEST

Product Guides recovered.

1 previous update
Oct 15, 2025
1 incident

Ongoing Issue Affecting Email Delivery and Password Resets

Degraded

Resolved Oct 15 at 02:06pm CEST

We are back to normal. More information around the issue and resolution will be added eventually.

2 previous updates
Oct 13, 2025
1 incident

Issues with teams integration

Degraded

Resolved Oct 13 at 11:00am CEST

The issue has been solved. More information will follow.

1 previous update
Oct 07, 2025
1 incident

ca.ebbot.app is down

Downtime

Resolved Oct 07 at 12:23pm CEST

We have resolved the issue and we are back to normal. More information will follow.

1 previous update
September 2025
Sep 22, 2025
1 incident

Product Guides is down

Downtime

Resolved Sep 22 at 10:11pm CEST

Product Guides recovered.

1 previous update
Sep 10, 2025
2 incidents

We are experiencing degraded performance for Ebbot GPT

Degraded

Resolved Sep 10 at 01:14pm CEST

Ebbot GPT performance is restored to normal levels.

1 previous update

Issues loading chat widget

Resolved Sep 10 at 06:53am CEST

We are currently experiencing issues loading widgets, which is causing the chat not to function properly. Troubleshooting is in progress.

Update 07:08 - Widgets are being restored now and we should be back to normal in a moment.
Update 07:17 - We are back to normal. We will closely monitor this during the day and update with more information eventually.

Sep 05, 2025
1 incident

Issues with supervised scenarios

Resolved Sep 05 at 02:23pm CEST

We are currently experiencing an issue where the supervised scenario is not working as intended. The handover back to the agent is not happening. Troubleshooting is in progress.

Update 16:11: We have identified and resolved the issue on all production platforms.